Public Administration Review

Articles from Vol. 54, No. 2, March-April

Administrative Entrepreneurship and Space Technology: The Ups and Downs of "Mission to Planet Earth."
The National Aeronautics and Space Administration (NASA) is an agency seeking to pour new wine into old bottles as the post-cold War era evolves. NASA is as close to a "pure technology" agency as exists in the U.S. federal government. It conducts and...
ADR and Administrative Responsiveness: Challenges for Public Administrators
In recent years, alternative dispute resolution (ADR)(1) has received a great deal of attention at the federal level. The Administrative Conference of the United States (ACUS), whose mission is to promote improvements in the efficiency, fairness, and...
At Last, an Alternative to Performance Appraisal: Total Quality Management
During the past decade, public agencies and business firms experimented with various forms of employee involvement and participative management (Ledford et al., 1989). Many of these initiatives could not be sustained because they often were stand-alone...
Can Reorchestration of Historical Themes Reinvent Government? A Case Study of the Empowerment Zones and Enterprise Communities Act of 1993
Reinventing government is rapidly becoming the orchestral theme for public sector officials who must face the music of increasing demands on, and a decline in, available resources. Generally associated with issues of productivity and efficiency, the...
Citizen Ratings of Public and Private Service Quality: A Comparative Perspective
Currently there is considerable interest in quality and customer service in both business and government, as total quality management philosophy and practices (Deming, 1982; Scherkenback, 1986) have become widespread in the private sector and are making...
Contracting out Government Services: Lessons from the Private Sector
Contracting out has become a popular method of simultaneously reducing government expenditures and improving the efficiency of government services.(1) Proponents of privatization can point to the apparent satisfaction of most government decision makers...
Evaluating TQM: The Case for a Theory Driven Approach
Speaking to General Accounting Office (GAO) evaluators in 1991, Total Quality Management (TQM) guru Joseph Juran lamented how woefully inadequate our understanding was of his progeny's impact. Wrote Juran (1991, p. 51): "As far as measuring the [TQM]...
Information for Control: Another Management Proverb?
As Herbert Simon (1946) pointed out decades ago, some ideas are so powerful that they become uncritically absorbed into the theory and practice of public management. The cybernetic theory of information for control is just such a powerful idea (Deutsch,...
Introduction
TOPS: Those Other Publications Reviewing the Winter Commission Report Introduction Christine Gibbs The Line in Winter: An Academic Assessment of the First Report of the National Commission on the State and Local Public Service...
"Mainstream" Public Administration over Time: A Topical Content Analysis of Public Administration Review
This article focuses on the question, how have the theoretical and substantive concerns of the public administration community changed over time? in other words: What is "mainstream" public administration and how has it changed? To answer this question,...
Opportunities and Incentives for Improving Program Quality: Auditing and Evaluating
The evolution of the Office of Inspector General (OIG) in the federal agencies has attracted much attention during the last ten years. Recent observers have pointed to the increased use of performance audits by IG offices, and the highly visible use...
Public Affairs, Administrative Faculty and the Winter Commission Report
The following is a summary of a larger report prepared by the National Association of Schools and Public Affairs and Administration Task Force on Education for the State and Local Public Service. This summation reflects written contributions to the...
The Line in Winter: An Academic Assessment of the First Report of the National Commission on the State and Local Public Service
Those readers of the first report of the National Commission on the State and Local Public Service, will be surprised if--like the Random House Dictionary of the English Language (Unabridged 2nd edition)--they understand the term "public service" to...
The "Reinventing Government" Exercise: Misinterpreting the Problem, Misjudging the Consequences
A mid high expectations and considerable 4 fanfare, Vice President Al Gore presented the report of his National Performance Review (NPR) to President Bill Clinton and the public on September 7, 1993.(1) The high expectations were set by the Vice President...
The Strategic Management of Accountability in Nonprofit Organizations: An Analytical Framework
Private nonprofit organizations comprise a vast and growing sector of the national economy, and they are a vital partner with government in the provision of a wide range of social and human services.(1) Growth in the size and influence of the nonprofit...
The Winter Commission Report: The Practitioner's Perspective
In reviewing the Winter Commission Report, I asked myself two questions. What insight in the problems of public sector management will this report give me? What concrete suggestions for implementing change can I glean from the report? While the report...
What Will New Governance Mean for the Federal Government?
Across the country, there is wide interest in new ways of doing the public's business. Most of the activity so far, chronicled in books like Osborne and Gaebler's (1992) Reinventing Government and Barzelay and Armajani's Breaking Through Bureaucracy...