Reference & User Services Quarterly

Articles from Vol. 48, No. 3, Spring

A Guide to Excellent Creative Business Libraries and Business Centers
I had the opportunity to view the work produced by the American Library Association's (ALA) Emerging Leaders at the 2008 ALA Annual Conference in Anaheim. While I was impressed overall with the quality of work produced by these rising stars, I was...
Core Collections in Genre Studies: Fantasy Fiction 101
The second edition of the Reading List, RUSAs juried selection of the best genre books in eight different categories, was announced at the ALA Midwinter Meeting this past January. The winning titles showcased the rich pleasures that genre books offer...
Developing a Model for Reference Research Statistics: Applying the "Warner Model" of Reference Question Classification to Streamline Research Services
The merger of an academic library with the main branch of a large city's public library in 2003 required a new method for determining customer-patron transactions. The Warner model, previously reported in RUSQ in 2001, was adopted and used to investigate...
Exploring Academic Library Users' Preferences of Delivery Methods for Library Instruction: Webpage, Digital Game, and Other Modalities
This article examines research on academic library user preferences related to five communication media used to facilitate two forms of library instruction. The corresponding study began with a survey instrument administered to forty-two participants...
Making Unmediated Access to E-Resources a Reality: Creating a Usable ERM Interface
During fiscal year 2006, the University of Connecticut Libraries spent almost two-thirds of its collection budget on electronic resources, making it essential that students, faculty, and staff can find and access these resources without assistance...
Maximizing Local and National Assessment for Evidence-Based Librarianship
A few months ago I was riveted by an in-house presentation disseminating results from a 2008 survey of computing by Penn State University faculty, students, and staff. I couldn't help but think that RUSQ readers would also find the Penn State data...
Stalking the Wild Appeal Factor: Readers' Advisory and Social Networking Sites
Readers' advisory (RA) services have always been about building a two-way line of communication between a reader and the readers' advisor. The whole premise of contemporary RA practice rests on the idea that the advisor comes up with suggestions for...
The Flow State: An Interview with RUSA's Section Chairs
RUSA is an oddity. Usually institutions fall into one of two categories: Either the sum of its parts is greater than the whole, or the whole is greater than the sum of its parts. Think about Congress, the UN, or a car manufacturing line. In each case,...
Uncovering Black Feminist Writers 1963-90: An Evaluation of Their Coverage in Research Tools
Has the move toward online resources had an effect on source material for the study of black feminist theory? The last forty years have witnessed a critical mass of literary and theoretical writings on the black feminist movement. This article evaluates...
Who Let the Librarians out? Embedded Librarianship and the Library Manager
One of the newer ideas being discussed and tried in libraries is "embedded librarians." The phrase comes from "embedded journalists," and places a reference librarian right in the midst of where the user is to teach research skills whenever and wherever...