Reference & User Services Quarterly

Articles from Vol. 49, No. 2, Winter

A Year in the Life: Business Librarians Report on 2008-09
Academic Business Library Directors (ABLD), an association consisting of the directors of libraries at the preeminent business schools in the United States and Canada, comes together each year to discuss issues of interest. Prior to the meeting, members...
Book Group Therapy: A Survey Reveals Some Truths about Why Some Book Groups Work and Others May Need Some Time on the Couch
Book groups, whether library-sponsored or privately hosted, continue to grow in popularity. Perhaps the opportunity to connect to others face-to-face in what is an increasingly virtual world motivates people to come together to talk about their reading....
Books That Inspire, Books That Offend
A content analysis of 298 statements describing books included in the University of Oklahoma Books That Inspire exhibit was conducted to identify the reasons members of the academic community found particular books inspiring. Twenty-six recurrent themes...
Graphic Novels in Curriculum and Instruction Collections
Graphic novel collection and use has become a popular topic in the library community; most of the literature has focused on collecting in school and public libraries. The number of academic libraries that carry graphic novels has increased, but those...
Mining Ballots: Nuggets for the Future
I was born on November 4. I am an election baby. I was born on a Wednesday, but in the year I was born, there was not a U.S. general election. Those only happen on the Tuesday after the first Monday of November from November 2 through November 8 in...
Next Generation Catalogs: What Do They Do and Why Should We Care?
Jenny Emanuel is passionate about the user search experience. She is young (well, younger than me) and her experience growing up with networked libraries informs her views. She doesn't rest on generalizing from herself or reading what Millennials want;...
Student Feedback on Federated Search Use, Satisfaction, and Web Presence: Qualitative Findings of Focus Groups
Illinois State University's Milner Library conducted focus groups in the summer and fall of 2007 as part of its user-centered approach to implementing a federated search engine. The feedback supplemented the comments from usability testing conducted...
Teaching Information Literacy Skills to Prepare Teachers Who Can Bridge the Research-to-Practice Gap
This paper explores ways in which academic libraries can partner with colleges of education to prepare teachers who can apply research to their practice. Federal mandates such as No Child Left Behind (2001) and the Individuals with Disabilities Education...
The Good, the Bad, but Mostly the Ugly: Adherence to RUSA Guidelines during Encounters with Inappropriate Behavior Online
Using a scoring rubric based on RUSA's "Guidelines for Behavioral Performance of Reference and Information Service Providers" (RUSA Guidelines), librarians' performance in 106 chat reference transcripts in which a patron was determined to be acting...