Personnel Journal

A semi-monthly professional magazine focused on human resources management, providing news, trend analysis, case studies, advice, and information about tools for HR managers..

Articles from Vol. 73, No. 1, January

At L.L. Bean, Quality Starts with People
From its humble beginnings in 1912, L.L. Bean has made customer service its No. 1 priority. It made good on guarantees to its first customers: holders of hunting licenses in Maine to whom the company mailed fliers offering mail-order merchandise. Throughout...
Read preview Overview
At Odds with the Future
Just a few days after we announced the winners of the 1994 PERSONNEL JOURNAL Optimas Awards(R), I flew to New York to attend a conference. I was trying to return home when I got caught up in the flight attendant strike at American Airlines.Any of you...
Read preview Overview
Beware the Work/family Culture Shock
Companies increasingly are responding to the changing character and needs of today's work force by adopting work/family, or--as they're beginning to be called--work/life programs. Despite the proliferation of these programs, only a handful of companies...
Read preview Overview
Companies Kick the Smoking Habit
Smoking in the workplace. It's a living, breathing, controversial issue that until recently employers could ignore, albeit at some risk. Now, faced with rising opposition from nonsmokers, recent evidence about the harms of secondhand smoke and a plethora...
Read preview Overview
Company-Union Partnership Turns Xerox Around
For decades, the name Xerox was synonymous with the word copier. In the early 1980s, however, the Stamford, Connecticut-based corporation lost its stranglehold on the market. Facing increased competition from Japanese firms that had entered the copier...
Read preview Overview
Corporate Coaches Support Global Network
Atlanta-based Coca-Cola Co. isn't just a U.S. company that does business in other countries. It's truly a global company. The soft-drink giant owns and operates businesses of all sizes in more than 195 countries, managed as six operating units: North...
Read preview Overview
Doing Mergers by the Book Aids Growth
Mergers and acquisitions are risky business. Nevertheless, Novell Inc. has made them a vital element of its business. The Provo, Utah-based firm, which had revenues of more than $900 million in 1992, currently controls approximately 67% of the $2 billion...
Read preview Overview
EEOC Guidelines on Seniority and Extraterritoriality
On October 20, 1993, the Equal Employment Opportunity Commission (EEOC) unanimously approved enforcement guidance memoranda explaining the agency's position on seniority systems and extraterritorial application of Title VII of the Civil Rights Act of...
Read preview Overview
Helping Two Companies Form a Third
Whitehouse Station, New Jersey-based Merck & Company Inc. is the world's largest maker of prescription drugs, with 37,000 employees worldwide and revenues of more than $8.5 billion. Despite having all of these resources on hand, Merck has improved...
Read preview Overview
How to Implement a No-Smoking Policy
Smoking bans usually cost little to implement and tend to enhance the cultural shift toward organizational health consciousness.Most companies report that implementing a no-smoking policy through various stages helps to increase its effectiveness. Start...
Read preview Overview
Incomes Inch Up
During an economic recovery that's hardly making a dent on unemployment, no one would blame a human resources professional for thinking that it's enough just to have a job. But the 15th annual PERSONNEL JOURNAL-sponsored salary survey shows that those...
Read preview Overview
Life Is Enriched at Lotus Development
When Mitch Kapor founded his computer-software firm in 1982, he called it Lotus: a word that represents the state of perfect enlightenment in the Hindu philosophy. It was more than just a name. Kapor's vision was for his company's culture to embody all...
Read preview Overview
Need a Change? Jump on the Banding Wagon
To keep up in the fast-paced blur of business today, companies all over America are shedding unnecessary bureaucratic layers to emerge lean, mean and ready to pounce on any good opportunity that comes their way. Yet the first time they need to react...
Read preview Overview
Optimas Reflects Changes in HR
We created the PERSONNEL JOURNAL Optimas Awards(R) in 1991 to support an ambitious agenda: to increase awareness of superior HR management's value to the general business community. By calling attention to 10 exemplary functions each year, these awards...
Read preview Overview
Peer Review Wards off Unions and Lawsuits
Twenty years ago, unions consistently attempted to organize employees at Golden, Colorado based Coors Brewing Co. One of their chief arguments was that unions would give employees a means for resolving grievances. It was a good argument. Without such...
Read preview Overview
Psychological Injury Unnecessary to Prove Harassment
In a unanimous November 9, 1993, ruling, the U.S. Supreme Court holds that, under Title VII of the Civil Rights Act of 1964, as amended, an employee need not prove a psychological injury to show unlawful sexual harassment caused by an abusive work environment....
Read preview Overview
Staff Selection Impacts Global Success
It's November. A warm tropical storm brews outside Colgate-Palmolive's three-story building in Sao Paulo, Brazil, as Mary Beth Robles scans her office. It's not much different from the suites of other American senior executives, she supposes. Except,...
Read preview Overview
Staying a Stone's Throw Ahead of the Competition
Granite Rock is a small family-owned business, employing less than 400 people. It's headquartered in a small town in the central coast region of California. Its HR staff is small, too--three people. But they think big. And nothing about the success of...
Read preview Overview
Team Zebra Changes Kodak's Stripes
When the 1980s came to a close, the picture of the future was fuzzy for the black-and-white film division of Rochester, New York-based Eastman Kodak Co. The division, which produces 7,000 products from 250 product lines, was regarded by employees as...
Read preview Overview
Temporary Employees Are Permanent Part of New Europe
Unlike the U.S., many countries in Western Europe restrict or even ban the use of temporary workers. But a growing acceptance of temporary hiring practices throughout the European Community (EC) has created a new flexibility for many national economies,...
Read preview Overview
Through AT&T's Turbulent Decade, HR Excels
Ten years ago American Telephone & Telegraph Co. was a monopoly that employed a million people. The New York City-based company operated exclusively on U.S. shores, ushering in technology at its own orderly pace, rather than one driven by competition....
Read preview Overview
To Hire or Not to Hire Relatives
THE DILEMMA:As the senior vice president of human resources for your organization, you also serve on your company's senior management team. Your company is about to acquire a smaller competitor, and you've been backing the decision all along.A week before...
Read preview Overview
To Justify Training, Test, Test Again
Getting budgets approved for training is hard today. Squeezed by unparalleled pressure for cost control and incessant demands for productivity gains, line managers are forced to make tough choices between HR-related programs, such as training, and alternative...
Read preview Overview
Tracking by Hand
Looking back at the tracking process used to evaluate the impact of sales training, there are some things that Maureen Haga, corporate sales trainer for Chicago-based R. R. Donnelley & Sons, would change. For one, she says she would somehow automate...
Read preview Overview
Women at McDonnell Douglas Get Political
Getting involved in politics traditionally has been a way for individuals to increase their clout and influence people. Yet, women in America 's largest corporations often aren't among those people.St. Louis-based McDonnell Douglas Corp. has set out...
Read preview Overview