Journal of Healthcare Management

Founded in 1956, the Journal of Healthcare Management is a bimonthly journal published by the Health Administration Press located in Chicago, Ill. Its subject matter is hospitals and health care institutions. Its editor is Stephen O'Connor, Ph.D.

Articles from Vol. 57, No. 4, July/August

Accountable Care Organizations: Principles and Implications for Hospital Administrators
EXECUTIVE SUMMARYWith the passage of the Affordable Care Act (ACA) in 2010, broad agreement has been reached on the need for fundamental reform of healthcare delivery and payment systems. Accountable care organizations (ACOs) have become one of the most...
Editorial
The concepts of patient satisfaction and patient perceptions of service quality are often viewed as interchangeable by healthcare management scholars and practitioners alike. The relationship between these concepts is a mutually causal one, with patient...
Improving Patient Flow through the Emergency Department
Peggy Ames, manager of information systems, and Lee Kauffman, director of managed care and administrative director of laboratory services, both at Winchester Hospital in Massachusetts, contributed to this column and were co-facilitators on one of several...
Interview with Alyson Pitman Giles, FACHE, Immediate Past President and Chief Executive Officer of CMC Healthcare System and Catholic Medical Center
Alyson Pitman Giles, FACHE, is the immediate past president and CEO of CMC Healthcare System in Manchester, New Hampshire. CMC Healthcare System includes the 330-bed Catholic Medical Center and the New England Heart Institute. Prior to this role, she...
Patient-Centered Care and Community Engagement
When you think of patient-centered care, do you immediately think of the hospitalized patient? Hospital-based care is only part of the picture. In the current regulatory environment, community engagement within a patient-centered framework has become...
Patient Satisfaction: How Patient Health Conditions Influence Their Satisfaction
Koichiro Otani, PhD, Indiana University-Purdue University Fort Wayne, Fort Wayne, Indiana; Brian Waterman, Thomson Reuters Healthcare, Chicago; and W Claiborne Dunagan, MD, BJC Healthcare, St. Louis, MissouriEXECUTIVE SUMMARYWith increasing emphasis...
The Clinical Ethics Consultant: Verifying the Qualifications of a New Type of Practitioner in a Community Hospital/PRACTITIONER APPLICATION
William S. Andereck, MD, medical director, California Pacific Medical Center, Program in Medicine & Human Values, San Francisco; J. Westly McGaughey, research analyst, California Pacific Medical Center; and Albert R. Jonsen, PhD, professor emeritus...
The Truth about Patient Experience: What We Can Learn from Other Industries, and How Three PS Can Improve Health Outcomes, Strengthen Brands, and Delight Customers
EXECUTIVE SUMMARYImproving the patient experience is an issue many healthcare organizations face. However, it is the opinion of this author that the focus on patient satisfaction scores alone is short-sighted and that the most successful organizations...