Journal of Services Research

Publishes articles on service marketing, service operations, service human resources and organizational design, and more.

Articles from Vol. 7, No. 2, October-March

Competitiveness through Co-Evolution between Innovation and Institutional Systems - New Dimensions of Competitiveness in a Service-Oriented Economy
Contrary to a conspicuous economic accomplishment till the end of the 1980s, Japan experienced the economic stagnation in the 1990s due to its failure to maintain high productivity and increase in the efficiency of technological investment. Given that...
Determinants of Aggregate Access Demand for Telecom Services in India: Evidence from a Regional Study
This paper argues that institutions in social and economic sectors are major creates of demand for telecommunication (or telecom) services. Using the panel data models, determinants of aggregate access demand (measured by teledensity) for telecom services...
HUMAN RESOURCE MANAGEMENT ISSUES AS GROWTH BARRIERS IN PROFESSIONAL SERVICE FIRM SMEs
This paper analyses how SMEs and more specifically Professional Service Firm (PSF) SMEs, face the growth barriers that arise when the managerial roles in the firm need to change. Human resource issues will be important in every organisational setting....
Knowledge Management for Indian Business Schools
India is increasingly being hyped as an emerging economy. There are various predictions which show India will be one of the leading economies in the global knowledge. The knowledge economy, which is increasingly dominated by services sector, needs and...
Organisational Adoption of Medical Technology in Healthcare Sector
Healthcare is undergoing a change both in the aspects of delivery and consumer acceptance of treatment options. Hospitals are reorganising infrastructure to be able to prepare better for meeting this challenge. Technology adoption relates to a hospital's...
Price-Ending Strategies and Managerial Perspectives: A Reciprocal Phenomenon - Part I
Psychological pricing has been used by marketers for a long time to influence buying behaviour. It is the practice of structuring and presenting prices to appeal to consumers' emotions and to influence their decision-making processes. The odd-even psychological...
Sme Entrepreneurship, Firm Performance, and Corporate Governance Practices in Indian Service Firms
This paper shows an important relationship between Indian private service firms' corporate governance practices and firm performance for sample firms from Bombay Stock Exchange (BSE) Small CAP Index. The underlying assumption, is unlike affiliate and...
The Effects of Technological Trajectory in Product Centric Firms upon the Transition to Smart Service Provision - the Case of Smart Solar Photovoltaic (Pv)
In light of an emerging paradigm of service provision leading the manufactured products getting smarter and smarter, this paper takes the smart service paradigm as a departure point and explores factors that may influence the transition to smart service...