Journal of Services Research

Publishes articles on service marketing, service operations, service human resources and organizational design, and more.

Articles from Vol. 7, No. 1, April-September

Adoption of Self Service Bill Payment Technologies (Ssbpts): A Conceptual Model
In many industries the concept of full-service is on a rapid decline. Self service either aided by technology or otherwise is dramatically altering the way many services are created and delivered. While Banking and Financial Service Industries (BFSI)...
A Dynamic Connection of Balanced Scorecard Applied for the Hotel
This study provides empirical evidence on the dynamic connection of BSC and we demonstrate strategy maps that linked measures and performance drivers together in a cause-and-effect diagram. We expand the relationship of framework from, two perspectives,...
Business Analysis of Children's Mathematics Tutoring Schools in Taiwan
Tutoring education has been existed in Taiwan for a long time. It is an important part of social and continuing education and could make up for the insufficient regular school education. In this study, purchase behavior, market segmentation and development...
Cross-Products Technology Spillover in Inducing a Self-Propagating Dynamism for the Shift to a Service Oriented Economy: Lessons from High-Performance Fine Ceramics
While it is strongly expected that firms are switching from manufacturing technology (MT) driven growth-oriented trajectory to information technology (IT) driven functionality- initiated trajectory in a service oriented economy, substance of the mechanism...
Determinants of Profitability of Banks in India: A Multivariate Analysis
Banking Sector Reforms have changed the face of Indian banking industry. The reforms have led to the increase in resource productivity, increasing level of deposits, credits and profitability and decrease in non-performing assets. However, the profitability,...
Does Banks' Size Matter in India?*
Lately there has been a focus on consolidation of banks operating in India. It is felt that larger banks will be able to benefit from the economies of scale and will benefit in terms of profitability by taking on larger projects. As the size increases,...
Indian Courier Industry: The Leader's Dilemma
Indian Express industry has undergone large changes in recent past. Industry which was once dominated by Indian Postal Department is now dominated not only by a few large national players but also comprise large multinational players and small regional...
Inter-Fields Technology Spillovers Leveraging Co-Evolution between Core Technologies and Their Application to New Fields - Service Oriented Manufacturing towards a Ubiquitous Society
Contrary to its conspicuous achievement, Japan's economy has been experiencing a long lasting economic stagnation over the last decade. This can largely be attributed to an organizational inertia clinging to a traditional business model based on growth...
Optimising Customer-Orientation in Small Business through Marketing-Mix Feedback Results
The strategy pursued by small businesses is supposed to be committed to creating higher value for the consumer and improving entrepreneurial performance. It is in this context the present research has been carried out, particularly to assist entrepreneurs...
Profiling of Internet Banking Users in India Using Intelligent Techniques
Internet banking is a new delivery channel for banks in India. The Internet banking channel is both an informative and a transactional medium. However, Internet banking has not been popularly adopted in India as expected. The objective of this paper...
The Strategic Implication of Electronic Commerce for Small and Medium Sized Enterprises
The objective of this paper is to examine the strategic implication of electronic commerce for small and medium sized enterprises. This paper explores how electronic commerce has the potential to transform the marketplace by changing firms' business...