Journal of Services Research

Publishes articles on service marketing, service operations, service human resources and organizational design, and more.

Articles from February

An Empirical Study of Service Sector Clustering and Multinational Enterprises
This paper examines the small but growing literature that offers explanations for multinational enterprise (MNE) location in geographical business clusters. It tests some of the propositions of this literature against the findings of a study which compares...
An Insight into Service Processes in Public and Private Hospitals in India
This is an empirical study which explores patient's disposition towards the public and private sector hospitals in India. The study also explores factors which contribute to the patients over all experience for healthcare services. The major findings...
Entrepreneurial Development Programmes Conducted by Public Sector Banks in Tamilnadu -Success or Failure
The main objectives of this study are to evaluate the performance of Entrepreneurial Development Programmes from the standpoint of the banks, to study the factors influencing the attitude of the entrepreneurs towards the Entrepreneurship Development...
How to Measure Global Sustainable Performance in a Service Enterprise ? a Case Study of the Credibility of Vigeo's Rating of Caisse D'epargne
Certain behaviour by firms may be considered unfair and that people are willing to go so far as punish firms who behave unfairly. This and the development of consumerism and other movements, especially with the rapid growth of information diffusion technologies,...
Performance Analysis of Small Hotels in Tanzania
The purpose of this research was to analyze performance of small hotels in three major cities in Tanzania - Dar es Salaam, Arusha, and Mwanza - using unit-level financial data. Results showed that small hotel efficiency in these three cities is being...
Service Quality Perception and Satisfaction: A Study over Sub-Urban Public Hospitals in Bangladesh
Access to good public services is critical for the poor in developing countries if they are to rise out of poverty. Their perceptions about health services seem to have been largely ignored by health care providers in those countries. That such perception,...
Status of Public Services in Karnataka - a Comparative District Level Analysis
Very few studies in India have highlighted the persistent 'development gap in public services' within the country, both inter-state as well as intra-state. Today, in the 21st century there is no denying the fact that globally, there is a development...
Success Factors for Public Private Partnership: Cases in Alpine Tourism Development
Sustainable competitiveness in tourism calls for meaningful and appropriate management approaches in order to prevent the exploitation of non-renewable resources. Generally where mass tourism is practiced, resources tend to be overconsumed and hence...
Successful Social Entrepreneurship: The Case of the Eaglehawk Recycle Shop
This paper provides a detailed analysis of a case of social entrepreneurship widely recognised in Australia as successful. It seeks to answer the question: What are the factors associated with successful social entrepreneurship? Using Austin, et. al's...
The Pricing of Knowledge-Based Services: Insights from the Environmental Sciences
Most of the pricing schemes applied in the service sector are devoted to "service commodities" like airplane seats or hotel rooms. These techniques called dynamic pricing or revenue management exploit the fact that service commodities are sufficiently...
Value Chain for Higher Education Sector-Case Studies of India and Tanzania
This paper is an effort to develop what ought to be a new dimension of the value chain, which will cater to the service sector with special reference to the Higher Education sector. Porter's Value Chain has been used as a reference to build another value...