Journal of Property Management

Magazine serving real estate managers.

Articles from Vol. 70, No. 6, November/December

Burning Impression
Property ownership and management firm executive shares experience, lasting impression of facing flames during fire academy training by Mark WrightCompany training sessions rarely give me an adrenaline rush. Then again, they typically don't call for...
Class Act
IREM's ethics course keeps CPMs informed, aware of ethical boundariesIf it's been a while since you took the IREM ethics course, Ethics for the Real Estate Manager, you might consider taking it again.In a constantly changing world with rules and standards...
Customer Service Legends
Superior service creates stories customers never forgetEveryone in the service industry has heard the story about the Nordstrom sales associate who refunded a set of snow tires at a customer's request. If you are not familiar with Nordstrom, it is a...
Detroit's Renaissance
Famous PropertiesAfter years of urban decay, downtown Detroit is having a rebirth thanks in part to the newly renovated GM Renaissance Center by Diana MirelReviving a burnt-out city takes more than clever wordplay. Detroit's aptly named Renaissance Center...
Focus: Roofs
It pays to be greenThe TectaGreen(TM) living rooftop incorporates a specially engineered system of layers to protect roof membranes from extreme temperature fluctuations and ultraviolet radiation. TectaGreen can double the life span of conventional roofs...
Hot Topics, Lasting Impressions
Conferences prove beneficial for attendees wanting perspective, industry knowledgeThe sun has set, and summer is a distant memory. But the lessons I learned last summer, during the busiest conference season of the year for real estate technology professionals...
IREM's Leaders of Tomorrow
CPM learns about IREM at 17; manages massive portfolio at 29 by Yoon ChoEllisa Irvin, CPM, credits a large part of her success to her early exposure to IREM and the real estate management profession. Irvin, 29, is currently a property manager at Thomas...
Make New Friends, Keep the Old
Going out on limb to win new accounts, vital to any company's survival and successOver the past decade, the concept of winning new accounts has lost its luster, drowned out by talk of customer relationship management and taking care of existing customers.While...
MiXiNg iT Up
Boom in mixed-use building development spans from big cities to suburbs, transcending buildings' images from cheap to chic by Darnell LittleDevelopers and property managers are going the distance to accommodate the growing number of affluent residents...
Neutral Parking Rates
East Coast parking rates have little impact on companies' decisions regarding where to park offices.Gas prices aren't the only car-related expense shooting upward, parking rates, especially in downtown areas, are on the rise. But just like high gas prices...
Pondering Public Use
Consider possible business development opportunities generated by Court's rulingWithout eminent domain, the Rockville Town Center redevelopment project-a mixed-use public, commercial, residential, retail, cultural, restaurant and entertainment space...
Reporting for Duty
CPM and retired Army colonel shares his experiences on and off the battlefield by Yoon ChoWhile it might seem military leaders and real estate managers come from different worlds, they might actually come from the same mold. At least one CPM-who has...
Research Revolution
Increasingly popular software simplifies strategic site analysis and research by Diana MirelWhen it comes to developing new property sites and filling vacant one, it's hard to ignore the age-old real estate adage: location, location, location. While...
Smoke and Mirrors
Little guidance, vague codes raise questions for property managers selecting flame retardantsWith fires causing nearly 3,900 civilian deaths and $9,800,000 in property loss in 2004, understanding fire codes and knowing about effective flame retardants...
Special Treatment
Property management firms cater to tenants' wish lists with amenities in name of retention and attracting clientsOffice managers at 190 South LaSalle in Chicago can cross the holiday office party headaches off their list. A full-time, lobby-located concierge...
Working Together; Sharing a Vision
In the wake of Hurricane Katrina, I have witnessed the formidable strength of our IRZM community. We have rallied to aid colleagues who have suffered devastating losses because of the hurricane.Over the past 20 months, I have visited IREM members in...