Journal of Property Management

Magazine serving real estate managers.

Articles from Vol. 76, No. 3, May/June

3 Steps to Take When Things Go Wrong
Key communication tactics ensure smooth sailing through crisesYOUR CELL PHONE RINGS AT 11:05 P.M. IF YOU'RE LIKE ME, YOU KNOW THAT CALLS AT THIS HOUR ARE RARELY GOOD NEWS. The caller is your client, informing you that the evening news has reported a...
A Gem in the Crown
The Queen City of Charlotte is the buzz of the nationWHEN BRITISH GENERAL LORD CHARLES CORNWALLIS OCCUPIED THE "QUEEN CITY" OF CHARLOTTE, N.C. DURING THE REVOLUTIONARY WAR, he encountered such strong resistance from its resident patriots, that he wrote...
Anatomy of a Real Estate Fund
AN INSIDE-OUT LOOK AT A COMPLICATED STRUCTURESO, a new opportunity has come your way: your firm just landed a new property management account. The property is owned by a real estate fund and you've never managed for a real estate fund before. You want...
Camden Property Trust
An exclusive interview with a FORTUNE® 100 AMO FirmCamden was recently named by FORTUNE Magazine for the fourth consecutive year as one of the "100 Best Companies to Work For" in America, placing 7th on the list, and ranking number three in the "small...
Capitol Hill Visit Day a Success
ON APRIL 13, 2011, IREM AND CCIM INSTITUTE MEMBERS JOINED FORCES AT THIS YEAR'S CAPITOL HILL VISIT DAY IN CONJUNCTION WITH THE LEADERSHIP AND LEGISLATIVE SUMMIT HELD IN WASHINGTON, D.C. It was a huge success with nearly every IREM and CCIM chapter represented...
City Hall with a Twist
One Technology Center adds zest to Tulsa's imageCity governments have a lot of on their plates in today's volatile political and economic environment. Juggling everything from balancing budgets to recovering from natural disasters, running a major U.S....
Connectivity in Crisis
When the 9.0-magnitude earthquake and resulting tsunami recently struck Japan, the Earth's axis reportedly shifted 10 inches.Without blinking, I immediately thought of the safety of my youngest son, who is living in Paris. While he was far removed from...
Crisis Averted!
In this issue of RVP Corner, JPM sharesthe thoughts and opinions of an IREM Regional Vice President and offers his take on crisis communicationAS PROFESSIONALS IN THE REAL ESTATE MANAGEMENT BUSINESS, WE ARE THE GO-TO PEOPLE FOR EVERYTHING. Clients look...
Crisis Communication
protect your company's reputation in its darkest hourCRISES OF ALL KINDSWHETHER SHOOTINGS, HURRICANES OR PANDEMIC OUTBREAKS-ARE INEVITABLE IN PLACES WHERE PEOPLE LIVE, WORK AND SHOP.And while real estate managers may not be able to affect the outcome...
Customer-Centric Service
Making your clients' and customers' needs your first priority paysA BUSINESS MUST SERVE ITS CLIENTS'/CUSTOMERS' NEEDS FOR IT TO THRIVE. As a leader, you must first serve your employees, who in turn will better serve the customer. Use this philosophy...
Do You Know Your Ieq?
Low- and no-cost indoor improvements boost asset value and tenant moraleYOU'VE LIKELY HEARD THAT LOWER OPERATING COSTS, HIGHER NET OPERATING INCOME, INCREASED MARKETABILITY, REDUCED TURNOVER and improved tenant satisfaction are some of the major benefits...
Get Your Gadgets in Shape!
The HP Envy M100, ScanSnap and Aigo Power i616 are fast, thin and energeticIT'S A ScanSnap!Fjitsu has kicked it up a notch with the ScanSnap S100 scanner, which powers and in ? terfaces with a mini USB cable, and is the small ? est workable scanner yet....
Great Quake-Tsunami
JAPANESE PROPERTY MANAGERS TURN TO MOBILE TECHNOLOGY AND SOCIAL MEDIA DURING A CRISISThe Great Quake-Tsunami-referring to the 9.0 magnitude earthquake/tsunami twin disaster that ravaged the Pacific coastal areas of northeastern and eastern Japan on March...
Green Building Pays Off
The evidence is mounting to support the fact that sustainable development also adds some green to building balance sheets. Green building is proving to have a positive impact on key metrics like increased tenant retention, faster absorption and higher...
Irem Honors Chuck Achilles
with J. Wallace PaLetou Award at the 2011 Leadership and Legislative SummitThe IREM Foundation pays tribute to one of the Institute's long-serving, dedicated IREM Headquarters staff members, Charles (Chuck) Achilles. Chuck was honored with the J. Wallace...
Irem International Members Share Their Crisis Communication Strategies
MOSCOWIn this day and age, no one is immune from the impacts of criminal activity on the properties they manage.In the event that something extraordinary happens on a property, the property manager should be prepared to communicate with media and tenants...
Know Your Code of Professional Ethics
ARTICLE 5Relations with Other Members of the Profession"A MEMBER shall not make, authorize or otherwise encourage any false or misleading comments concerning the practices of Members of the Institute of Real Estate Management. A MEMBER shall truthfully...
Meth Is It the New Mold?
CLANDESTINE DRUG LABS CONTINUE TO POSE RISKS TO RESIDENTIAL RENTAL UNITSGETTING A CALL SAYING THAT POLICE ARE RAIDING ONE OF YOUR RESIDENTIAL RENTAL UNITS will make any property manager's or owner's heart sink. When Clifford A. Hockley, CPM, CCIM, president...
Property Workouts
FORECLOSURES OFFER AN OPPORTUNITY TO DEMONSTRATE YOUR STRENGTH AND AGILITY AS A REAL ESTATE MANAGERAs foreclosures in both residential and commercial markets continue, real estate managers find more opportunities to turn troubled assets around via a...
Vendor-Added Value
Mastering the art of scaling back and keeping your reputation intactWHEN LOOKING AT YOUR VENDOR LIST TODAY COMPARED WITH THAT SAME LIST FROM 2008, are there vast differences? Are there any who were your "go-to" vendors in 2008 that are no longer in business?...