Journal of Property Management

Magazine serving real estate managers.

Articles from Vol. 70, No. 6, November-December

Burning Impression: Property Ownership and Management Firm Executive Shares Experience, Lasting Impression of Facing Flames during Fire Academy Training
Company training sessions rarely give me an adrenaline rush. Then again, they typically don't call for the use of respirators, exposure to smoke and fire and checking my vital signs. But this was no ordinary company training. [ILLUSTRATION OMITTED]...
Class Act: IREM's Ethics Course Keeps CPMs Informed, Aware of Ethical Boundaries
If it's been a while since you took the IREM ethics course, Ethics for the Real Estate Manager, you might consider taking it again. In a constantly changing world with rules and standards constantly being stretched, it's good to have a set of guidelines...
Customer Service Legends: Superior Service Creates Stories Customers Never Forget
Everyone in the service industry has heard the story about the Nordstrom sales associate who refunded a set of snow tires at a customer's request. If you are not familiar with Nordstrom, it is a department store specializing in fashionable clothing:...
Detroit's Renaissance: After Years of Urban Decay, Downtown Detroit Is Having a Rebirth Thanks in Part to the Newly Renovated GM Renaissance Center
Reviving a burnt-out city takes more than clever wordplay. Detroit's aptly named Renaissance Center was built in 1977 to breathe life into the once-thriving downtown after the 1967 race riots. Now, 28 years later, the renowned cylinder-shaped center...
Hot Topics, Lasting Impressions: Conferences Prove Beneficial for Attendees Wanting Perspective, Industry Knowledge
The sun has set, and summer is a distant memory. But the lessons I learned last summer, during the busiest conference season of the year for real estate technology professionals have not been forgotten. [ILLUSTRATION OMITTED] My conference schedule...
IREM's Leaders of Tomorrow: CPM Learns about IREM at 17; Manages Massive Portfolio at 29
Ellisa Irvin, CPM, credits a large part of her success to her early exposure to IREM and the real estate management profession. Irvin, 29, is currently a property manager at Thomas Properties Group Inc., where she manages 2.5 million square feet of...
Make New Friends, Keep the Old: Going out on Limb to Win New Accounts, Vital to Any Company's Survival and Success
Over the past decade, the concept of winning new accounts has lost its luster, drowned out by talk of customer relationship management and taking care of existing customers. [ILLUSTRATION OMITTED] While customer relationship management is important,...
Mixing It Up: Boom in Mixed-Use Building Development Spans from Big Cities to Suburbs, Transcending Buildings' Images from Cheap to Chic
developers and property managers are going the distance to accommodate the growing number of affluent residents and upscale tenants interested in leasing space in mixed-use properties promoting an image of luxury and convenience. Local, basic retailers...
Neutral Parking Rates: East Coast Parking Rates Have Little Impact on Companies' Decisions regarding Where to Park Offices
Gas prices aren't the only carrelated expense shooting upward, parking rates, especially in downtown areas, are on the rise. But just like high gas prices haven't kept most people from driving, inflated parking rates haven't kept companies from locating...
Pondering Public Use: Consider Possible Business Development Opportunities Generated by Court's Ruling
Without eminent domain, the Rockville Town Center redevelopment project--a mixed-use public, commercial, residential, retail, cultural, restaurant and entertainment space under construction in Rockville, Md.--would still be just an idea, not a construction...
Reporting for Duty: CPM and Retired Army Colonel Shares His Experiences on and off the Battlefield
While it might seem military leaders and real estate managers come from different worlds, they might actually come from the same mold. At least one CPM--who has served as an Army colonel and real estate management executive--can attest to similarities...
Research Revolution: Increasingly Popular Software Simplifies Strategic Site Analysis and Research
When it comes to developing new property sites and filling vacant ones, it's hard to ignore the age-old real estate adage: location, location, location. While finding and selecting lucrative locations without missteps and faulty investments is challenging,...
Smoke and Mirrors: Little Guidance, Vague Codes Raise Questions for Property Managers Selecting Flame Retardants
With fires causing nearly 3,900 civilian deaths and $9,800,000 in property loss in 2004, understanding fire codes and knowing about effective flame retardants is a necessity for builders, property managers and residents alike. Fire marshals, building...
Special Treatment: Property Management Firms Cater to Tenants' Wish Lists with Amenities in Name of Retention and Attracting Clients
Office managers at 190 South LaSalle in Chicago can cross the holiday office party headaches off their list. A full-time, lobby-located concierge will act as event manager and arrange all the time-consuming details like catering, location, entertainment...
Working Together; Sharing a Vision
In the wake of Hurricane Katrina, I have witnessed the formidable strength of our IREM community. We have rallied to aid colleagues who have suffered devastating losses because of the hurricane. [ILLUSTRATION OMITTED] Over the past 20 months,...