Journal of Property Management

Magazine serving real estate managers.

Articles from Vol. 67, No. 4, July-August

Cha-Ching! Ancillary Service Programs Add Up to Bottom-Line Value
Want home-plate tickers for a baseball game? No problem. Have your sedan washed and derailed by noon? Done. Need new office furniture for a recent hire? It'll arrive on Monday. Today's landlords and property managers provide much more than office space;...
Coming Up Short: Database Management Systems Help Solve Spreadsheet Shortcomings. (Feature)
The electronic spreadsheet, the first "killer app" for the PC, enabling the user to create, visualize and change calculations, altered the accounting world forever. Junk bond financier Michael Miliken once said the Visible Calculator (VisiCalc) helped...
Debut of Associate Membership
The new Associate membership was created with the intent of moving IREM closer towards its goal of being an accessible, inclusive organization serving the real estate management industry worldwide, while maintaining the integrity of IREM and its credentials....
Down, but Not Out: Motivate Employees with Recession-Proof Strategies. (New You)
Motivation is intrinsic, stemming from "what I value," "who I value" and, most importantly, "how do I communicate what I value to who I value?" Based on these assumptions, any good manager should seek ways to keep employees motivated, especially in...
Embracing Diversity: Managing a Multicultural Tenant Mix Requires New Service Strategies. (Feature)
A resident in an ethnically-diverse residential complex walked into its management office and, in halting English, said to the property manager, "Pig broke." "The manager took hours to figure it out. She finally realized that the woman was trying...
Famous Properties. (Know It All)
Managing a Masterpiece Chuck Loomis can honestly say he manages a true work of art. As facilities engineer for the Milwaukee Art Museum (MAM), Loomis manages a true masterpiece. The museum boasts a new Santiago Calatrava-designed addition, which...
Fax of Life: Residents Right at Home with On-Site Business Centers. (Feature)
The decision to include an on-site business center in a new, multifamily complex should be based on which segment of the market you are targeting, the needs of your residents and the proximity of business services. AMLI Residential, a REIT focused...
Flower Power: Beyond Pure Aesthetics, Scientific Studies Show Interior Landscaping Cleans the Air and Provides a Catalyst for Worker Productivity
New findings indicate plants not only keep the inside of a building looking better but feeling better as well. Tools for Toxicity NASA scientist Dr. B.C. "Bill" Wolverton's work on the effect of plants in interior environments has particular...
Grassroots Gusto: IREM Members Lobby Legislators for a Washington Win. (Feature)
Nearly 200 IREM[R] members headed for the Hill to urge their congressional leaders to support legislation on several key issues favorable to the real estate management industry. During Capitol Hill Visit Day, held in conjunction with the Leadership...
Hail to the Chief: Preparing Your Property for a Presidential Visit. (Feature)
You are faced with an incredible challenge: The President of the United States has planned to visit your property. After you pinch yourself, many questions begin swirling around in your head: How do I prepare? What Secret Service arrangements are necessary?...
Help Yourself: Mastering E-Customer Service with Tenant-Friendly Technologies. (Feature)
Just a few years ago "automated customer service" meant having a phone system equipped with voicemail or, for the truly advanced operations, an automated switchboard that answered and routed incoming calls. The tremendous expansion of technology has...
Mercury Rising: Pumps Help Cool Down Increasing Heating Costs. (Ductape)
Martin Luther King Day in 2000 was a cold one at the Village Green Apartment in Budd Lake, NJ, an upscale rental community of 1,168 units. So cold, in fact, property manager Glenn Reynolds received about 150 heat-related service calls. While most of...
Prentiss Makes Perfect: Committing to Customer Service. (Verbatim)
For some real estate companies, customer service is just a phrase tossed into property brochures and marketing plans. For others, it's a philosophy to be lived day in and day out. Prentiss Properties Ltd., Inc., AMO[R] is an example of a firm belonging...
Risky Business: Insurance Carriers Change Underwriting Process. (Cover Your Assets)
While conversations about insurance wont send everyone into cardiac arrest, it's safe to say most property managers today are experiencing significant changes to their insurance programs. The lucky few who negotiated three-year programs prior to September...
Service with a Style: Property Managers Are Serving Up Quality Customer Service to Attract and Retain Tenants. (Feature)
Not long ago, real estate property managers were engaged in a comfortable, low-key existence of rent collecting and custodial responsibilities. Property managers navigated the quiet backwaters of real estate and avoided the spotlight of higher performance...
Service with a Swipe: Managers Bank on Automatic Payment Programs. (Feature)
To enhance current resident satisfaction and retention, sign new leases and get a leg up on their competition, many property management companies have begun accepting credit cards for rent payment. This service allows residents to make monthly rent...
Southern Comfort: Atlanta Boasts a Booming Business Market. (Metroscope)
Once considered a small, regional city, Atlanta is now recognized as a top metropolis for doing business. The city is home to major corporations, and since 1989, more than 1,900 companies have moved to Atlanta. A highly toured telecommunications infrastructure...
Standing on Principles; a Question of Ethics: Rating the Real Estate Industry. (Feature)
If you think the Enron/Arthur Andersen scandal is irrelevant to property managers ask yourself: How much unethical behavior would you tolerate from a client before you quit? The scandal may seem distant to property managers, but some experts on...
Term Limits: Proposed Bankruptcy Legislation Could Mean Major Reform. (Legal Ease)
Bankruptcy reform legislation may soon become a reality. The House and the Senate each passed bankruptcy reform bills (H.R. 333 and S. 420) and are currently in the process of reconciling the differences between their respective bills at a conference...
Thou Shalt Not: Now Is the Time to Embrace Customer Service. (Speak Easy)
Customer service is not something to be checked off a daily to-do list. It is an attitude, a lifestyle, a philosophy that must be lived and celebrated every single day. The concept of customer service has been around forever but, as practitioners...
Welcome to the New Journal of Property Management. (from the Top)
In this issue, you'll discover a rehabbed, renovated and rejuvenated JPM[R]. We've introduced a clean, bold design aimed at presenting interesting and valuable information in a more organized, reader-friendly manner, while allowing more flexibility...
West Meets East: Japan Develops Professional Property Management. (Pass Port)
In Japan, real estate has a long and I rich history. Real estate leases existed as far back as the 8th Century, yet, as an industry property management is relatively new, having only been around for 25 years. Following the financial "big bang" in...
Wired for Retention: Keeping Tenants Hooked with Today's Technology. (Neo Tech)
Driven by market opportunities for generating alternative revenue streams, companies recognized the benefits of increasing tenant retention. Also, demands by financial markets for real estate firms to function like traditional operating companies shifted...