Journal of Property Management

Magazine serving real estate managers.

Articles from Vol. 69, No. 4, July-August

Call Me: A Variety of Tools Keep Managers Connected to Staff and Tenants
When your tenant has gallons of water pouring through the roof and waits an hour before their emergency call results in help arriving at the door, you'd better believe they'll remember it come renewal time. Not to worry. From pagers to high-tech cell...
Create Technology-Enabled Value
Progressive real estate professionals are leveraging technology to redefine everything from operations to the tenant experience. They recognize that a technology-enabled business strategy fundamentally changes the rules of competition in our industry....
Data Streams: Nowadays Managers Have Countless Options to Communicate and Collect Valuable Information
Information that property managers have at their fingertips is a hot commodity. While the demand for rent price and vacancy data is not new, technological advances and the advent of the Internet have allowed supply to catch up. Those who need these...
Embrace a Digital Lifestyle: Managers Can Afford Tenants the Tools of Their Burgeoning Tech-Driven Existences through a Variety of Building Products and Services
New technology that is radically changing the real estate industry continues to emerge on a global scale. Many innovative products and services are so cutting edge that, from the perspective of a typical owner or manager, they might seem to belong...
Host with the Most: Protect Your Company and Your Data with a Solid ASP Agreement
Property managers are increasingly relying on application service providers (ASPs) to deliver the core business systems to operate their assets on a daily basis. One overriding goal is to let the ASP (and not the manager) worry about everything needed...
Meta Magnificent: Integrating Call Center Services Will Boost Your Business and Please Your Tenants and Customers
Lately it seems the term "call center" has more negative connotations than positive ones. Many companies believe using a call center will reduce the quality of service their customers receive. Some believe call centers cannot provide personalized customer...
Modern Times: The Fresh Face of the Institute's Web Site Is Powered by Advanced Applications
Rave reviews greeted the revamped IREM Web site, which debuted March 31. The redesigned site is not only attractive and user-friendly, but behind the scenes it harnesses some of the latest Web technology including: * State-of-the-art navigation...
Papertrail: An Effective Document Management Solution Will Lead to Increased Productivity and Decreased Expenses
As file rooms and cabinets overflow, property managers are recognizing that automated document systems can help tame the seemingly endless amount of paperwork generated daily. Web-based document management solutions offer a broad range of options that...
Reach out and Touch Someone: The Latest Electronic Marketing and Communication Methods Provide Managers Effective Tools to Keep Tenants and Employees in the Know
At one point, simply having a Web site was enough. Now property management companies are realizing that the Internet can be an important part of their overall sales and marketing strategy. An array of Web-based e-marketing tools allow them to promote...
Reduced Varlables: Leasing Automation Software Tightens Time to Execution and Optimizes Tenant Mix
While many investment funds use their assets to make new discoveries, in real estate, the assets are the discoveries. The ability to generate positive returns on these assets can mean the difference between growth and "real growth." How do real estate...
Support System: A Primer on Getting the Most out of Your Software Experience and Investment
After a number of years as an on-site property manager I became very adept in the use of computer programs, and was soon asked to train others. Then I was tasked with setting up my management company's new sites. In time, I was recruited by a software...
Telecommunications Reform and Deregulation
The Telecommunications Act of 1996 is very broad, and addresses emerging national issues such as universal service guarantees to all individuals; deregulation of local telephone and cable television service to promote competition; reforms to regulations...
Web-Native Software Maximizes Efficiency, Minimizes Expense
There are numerous important distinctions that set application service providers (ASP) apart from traditional desktop-based applications. Web-based solutions designed as pure Internet applications (Web-native) offer a host of services and benefits...