Journal of Property Management

Magazine serving real estate managers.

Articles from Vol. 72, No. 6, November-December

AMO[R] Spotlight
To earn the Accredited Management Organization (AMO) designation from IREM, a company must demonstrate a high level of performance, experience and financial stability, and have a CPM in an executive position. AMO firms must meet ethics and other stringent...
Collection & Compromise: Handling Rent Payment Delinquencies Requires Caution
An unfortunate truth in the property management business exists: Sometimes tenants fall behind in rent. And while it is important to note that under the Fair Debt and Collection Act property managers are not considered debt collectors, rent delinquencies...
Diverting Design Disaster: Property Managers Resolve Unsightly or Impractical Design Problems
The pipes were a disaster waiting to happen, and Jennifer Baiamonte, CPM[R], knew it. Too bad no one listened to her. [ILLUSTRATION OMITTED] Some years ago, Baiamonte was slated to manage a developing Ohio apartment complex that had plans to...
Expert Opinion: Property Managers Showcase Their Expertise in the Courtroom as Expert Witnesses
When Diane Whipple, a 33-year-old lacrosse coach was mauled and killed in 2001 by another resident's dog in her San Francisco apartment building, E. Robert Miller, CPM[R] of E. Robert Miller & Associates, was asked to serve as an expert witness...
Exploring the Great Expanse: Real Estate Managers Look to Grow Businesses and Provide New Services
There was a time when real estate managers could scan the competitive landscape without seeing much difference in the services offered. Real estate management pretty much involved preparing units for occupancy, collecting rents, and providing upkeep...
Fields of Vision: New England States Revitalize Potentially Toxic Properties
What is good for the environment is good for communities. And what is good for communities is good for real estate. This dynamic is thriving in the booming trend of cleaning up brownfield sites-properties deemed by the federal government as toxic or...
Follow the Code: IREM Ethical Guidelines Offer Advantages to Members
In today's business world, ethical behavior has increasingly become more important and more visible. We now see corporations, organizations, and various levels of state, county and city municipalities adopting ethics programs and moral codes. The...
Heating Up the Holidays: Chicago's John Hancock Center Exudes a Festive Spirit
No matter how cold it gets in the Windy City, Chicagoans are always in the mood for a party. The Second City doesn't hold back when it comes to holiday spirit. Its trademark holiday lights, events, famous department store windows and overall good cheer...
How Many Properties Can a Property Manager Manage? Assigning Managers the Appropriate Number of Properties to Manage Requires a Mix of Intuition and Calculation
The oldest question in the real estate management profession is, "How many properties can a property manager manage?" The answer has always been, "Well, it depends." [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] [ILLUSTRATION...
IREM Foundation Establishes New Scholarship Fund
Bette Fears, an ACCREDITED RESIDENTIAL MANAGER, and an honored member of IREM, passed away in early August 2007, due to a tragic event on the property, ParkPlace Apartments, where she served as the community manager in Coeur d'Alene, Idaho. John...
Know Your IREM Code of Professional Ethics; Article 12: Duty to Tenants and Others
Since 1978, 11 complaints have been forwarded to the Ethics Hearing and Discipline Board citing violations of Article 12: Duty to Tenants and Others. The wording of Article 12 is as follows: A Member shall competently manage the property of the...
Relationship Repair: Responding to Resident Complaints Requires Diplomacy and Discipline
"Please do not judge us by the problem but by the way we handle the situation!" In a perfect world, residents would get along; all rents would be paid; renewal rate increases would be embraced; employees would ensure calls were returned immediately;...
Risk and Reward: Controlling Risk Is an Essential Part of Property Management
Risk management is a prevalent part of our lives. We are constantly faced with decisions involving risk, like determining the best route to get to work with the least amount of traffic, or what to eat in order to keep our risk of poor health at bay....
RVP Corner
In RVP Corner JPM shares the thoughts and opinions of an IREM Regional Vice President on a single topic covered in the magazine. This issue, IREM Region 13 Vice President Jason Stowe, CPM, discusses business expansion and diversifying services. ...
The Bottom Line: Members and Institute Make a Difference Together
No question, the highlight of my tenure as president of IREM this past year has been the opportunity to get out and visit with the fantastic members of our Institute. Traveling all over the states and abroad reminded me of the force behind this organization...
Undercover Access: Security Technology Helps Managers Safeguard Properties
Access cards, key fobs and fingerprint scanning sound like items from the latest spy novel. However, these items provide types of controlled access widely used in commercial buildings for the last several years; they are now appearing on a regular...
When the Power Goes Out: Developing a Plan for Power Failure Prevents Panic
What do you do when the power at your property goes out? If you have developed an emergency plan for power failure, your plan will be put into operation. If not, prepare yourself for panic and chaos. Natural disasters like hurricanes, earthquakes...