E-Writing: 21st-Century Tools for Effective Communication by Dianna Booher ISBN: 0-7434-1258-3 Published: 2001 Pages: 387; softcover Price: $14.95 Available from: Pocket Books, Simon & Schuster, 1230 Avenue of the Americas, New York, NY 10020; 800/456-6798; www.simonsays.com.
This is the book that you wish anyone who writes to you will read. More than just a stylistic guide, or a discussion of the differences between electronic and print writing, this book provides solid advice for how to communicate in any medium, and is written by a communications expert who's already contributed 24 books to the field.
Only a small segment is devoted specifically to the electronic media, with chapters on communicating via email and the Web. However, the premise is that clear, concise writing is welcome anywhere, so the author focuses on the basics of getting your point across in different situations. The author introduces her trademarked "MADE format" for encouraging the writer to present information in the order of message, action, details, and evidence. …