Consumer Guide Listing Emphasizes Service Commitment

Article excerpt

Byline: Mike Clark, Times-Union Reader Advocate

Looking for a free collection of consumer tips?

Interested in Jacksonville companies that are committed to consumer service?

Then check out the Better Business Bureau's Consumer Guide, a directory now available at Blockbuster, Albertsons, Kmart, Eckerd and Harris Teeter.

The magazine includes consumer tips in front and a list of Better Business Bureau members, in Yellow Pages format, in the back.

Being a member provides consumers with a certain level of consumer commitment. It doesn't provide a satisfaction guarantee, but member businesses commit to a strict code of ethics and pledge to settle consumer disputes through mediation or arbitration.

In March, the Better Business Bureau closed more than 800 consumer complaints, said Tom Stephens, president of the Better Business Bureau of Northeast Florida.

Call Box regularly uses the Better Business Bureau system as a credible source of consumer information.

BBB online protection: How do you know if an online business is reliable? One way is to look for the BBBOnLine Reliability seal, the Better Business Bureau system's reliability assurance program for the World Wide Web. …