Technology Changes Methods of Banking

Article excerpt

Driving to the bank isn't as essential for day-to-day customer operations as it once was.

A variety of technologies, such as ATMs, automatic paycheck deposit and other electronic transfers, computerized home banking and touch-tone telephone account information services, have changed the way many people handle their transactions.

In a move that reflects those changes, Bank One Oklahoma has trimmed its hours of operations. The lobbies close an hour earlier now, at 4 p.m. Monday through Thursday. And the drive-thru lanes open 30 minutes later at 8 a.m., but are still available until 6 p.m. Monday through Friday.

"People aren't as tied to the banking center as they used to be," observed Ernie Montoya, area manager for the Bank One Oklahoma Retail Banking Group. "The only thing you can't do on a computer is cash a check."

Montoya said the changes in hours were based on an analysis of customer flow in the state's branches. The bank issued warnings to customers about the schedule changes weeks ahead of time. He said they haven't heard too many complaints.

On the other hand, an opposite trend has occured in recent years as well, but only in grocery-store branches, where extended evening and weekend hours are customary. Bank One Oklahoma does not operate any grocery store branches.

People

Glen Shipley, president of Southwestern Bank and Trust, has been given the additional title of chief executive officer by the company's board of directors. An attorney and CPA, Shipley began a 20-year career in the banking industry in 1978. The Kingfisher native has a bachelor of science in acocunting from Oklahoma State University, completed graduate studies at the Southwestern Graduate School of Banking in Dallas, and graduated cum laude from the Oklahoma City University School of Law, where he received American Jurisprudence awards in bankruptcy and commercial paper.

The Oklahoma Bankers Association has honored Steven C. Bagwell of Prague and Dywan Coppock of Enid for outstanding work at the 1999 OBA Intermediate School. Bagwell, a consumer loan officer at the Prague National Bank, was selected as the "distinguished graduate and Coppock, the retail lending secretary at Security National Bank in Enid, was named the school's "honors graduate."

Twenty-one bankers graduated from the school, which was conducted in two one-week sessions. The school covers many topics, including economics, marketing, lending, investments, trust services, compliance and legal issues, financial analysis, ethics, human resource management, communications, strategic planning, regulatory examinations, and asset/liability management.

The OBA also recently announced the graduating class of its annual compliance school. The school trains bank employees to cope with the many laws and regulations that affect bank lending and deposit functions. The 1999 class included:

Shon Aguero, First National Bank of Heavner; Gary Amen, First National Bank & Trust of Weatherford; Cata "Dede" Armes, Bank of Elgin; Kathy M. …