Human Resource Development: The New Trainer's Guide

By Edward E. Scannell; Les Donaldson | Go to book overview

CHAPTER 12
Facilitation Skills

"We can't teach anyone. What we do is facilitate learning..."

—CARL ROGERS

Let's begin by explaining what we mean by the role of facilitation. Although its use is becoming increasingly popular among HRD professionals, it is not always uniformly understood.A facilitative role is quite different from that of a traditional teacher role. Let's compare and contrast some of the differences:
Teacher
Presents information
Provides the right answers
One-way communication
Gives assignments
Dictates objectives
Teacher-centered

Facilitator
Guides discussion
Provides the right questions
Two-way communication
Coordinates learning activities
Melds group's goals
Learner-centered

As you can begin to see, the facilitator's role is considerably different from that of the teachers (or trainers!) you have known.

-114-

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Human Resource Development: The New Trainer's Guide
Table of contents

Table of contents

  • Title Page *
  • Contents v
  • Acknowledgments xi
  • Preface xiii
  • Introduction 1
  • Chapter 1 - So You're Going to be a Trainer 4
  • Chapter 2 - Designing Effective Training Programs 14
  • Chapter 3 - Determining Training Needs 20
  • Chapter 4 - Instructional Objectives 32
  • Chapter 5 - Lesson Planning 40
  • Chapter 6 - Methods of Instruction 49
  • Chapter 7 - Audiovisuals in Training 59
  • Chapter 8 - Computer-Assisted Training 72
  • Chapter 9 - Communication 80
  • Chapter 10 - Principles of Learning 93
  • Chapter 11 - Motivation 101
  • Chapter 12 - Facilitation Skills 114
  • Chapter 13 - Presentation Skills 120
  • Chapter 14 - Planning a Meeting 129
  • Chapter 15 - Conducting a Meeting 140
  • Chapter 16 - Experiential Learning Activities 153
  • Chapter 17 - Problem Participants 161
  • Chapter 18 - Evaluation 165
  • Chapter 19 - The All-Star Trainer 183
  • Selected References 192
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