Communication in Nursing

By Julia Balzer Riley | Go to book overview

5 Electronic Communication

James T. Riley

1. Identify ways to use electronic mail in health care.
2. Discuss the advantages and disadvantages of electronic mail.
3. Identify the ways in which electronic mail communication varies from face to face or telephone communication.
4. Identify privacy issues in electronic communication.
5. Identify ways to access information via the Internet.
6. Identify clinical applications for electronic communications.
7. Identify applications for electronic communications for the health care consumer.
8. Define and give examples of "Netiquette."

REACHING OUT TO THE WORLD ELECTRONICALLY

Computers are here to stay. The application of electronic communication to health care is changing the practice of the health care provider, but electronic involvement can be fun. Recently a colleague was working on a trivia quiz and needed the birth date of Sherlock Holmes. Finding an answer took less than three minutes on the Internet. (By the way, it's January 9, 1854, in case the question ever arises.) The use of computers at home and in health care is intriguing.

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Communication in Nursing
Table of contents

Table of contents

  • Title Page *
  • Contributors v
  • Reviewers vii
  • Introduction ix
  • Acknowledgment xi
  • Chapter Will Help You xii
  • Contents xv
  • Part I - Getting Started *
  • 1 - Responsible, Assertive, Caring Communication in Nursing 5
  • 2 - The Client-Nurse Relationship- A Helping Relationship 25
  • 3 - Solving Problems Together 40
  • 4 - Understanding Each Other- Communication and Culture 59
  • 5 - Electronic Communication 77
  • Part II - Building Relationships *
  • 6 - Warmth 97
  • 7 - Respect 111
  • 8 - Genuineness 121
  • 9 - Empathy 131
  • 10 - Self-Disclosure 154
  • 11 - Specificity 168
  • 12 - Asking Questions 178
  • 13 - Expressing Opinions 192
  • 14 - Humor 203
  • 15 - Spirituality 219
  • Part III - Meeting Challenges *
  • 16 - Confrontation 239
  • 17 - Refusing Unreasonable Requests 252
  • 18 - Communicating Assertively and Responsibly with Distressed Clients and Colleagues 264
  • 19 - Communicating Assertively and Responsibly with Aggressive Clients and Collegues 284
  • 20 - Communicating Assertively and Responsibly with Unpopular Clients 308
  • 21 - Managing Team Conflict Assertively and Responsibly 320
  • Part IV - Building Confidence *
  • 22 - Requesting Support 343
  • 23 - Overcoming Evaluation Anxiety 363
  • 24 - Feedback 379
  • 25 - Relaxation 391
  • 26 - Imagery 405
  • 27 - Positive Self-Talk 418
  • 28 - Continuing the Commitment 432
  • Appendix Self-Assessment Tool 439
  • Index 443
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