Index
a
| Accountability, 189 , 291 |
| Accurate problem definition, 44–46 |
| Active X, 131 |
| Activity-based costing (ABC) method, 297–98 , 302–4 |
| Acumate ES, 78 |
| ADA regulation, 344 |
| Adobe, 62 |
| ADP, 331 |
| AeroTech, 282–83 |
| Agile manufacturing, 251 |
| AI-based (artificial intelligence) systems, 62 |
| Ajinomoto, 193 |
| AmberWeb, 66 |
| American Airlines’ Sabre flight reservation system, 286 |
| American Express, 184 , 272 |
| American Productivity and Quality Center, 290 |
| America Online, 122 |
| AMP Inc., 137–38 |
| Andersen Consulting, 12 , 204 |
| Angoss Software International, 100 , 154 , 157 , 215 , 238 , 264 |
| Apple Macintoshes, 88 , 133 |
| Applets, 129 |
| Application logic on a middle-tier server, 124 |
| Arbor Software, 63 , 78 , 160 |
| ARPANET, 123 |
| Arthur Andersen, 290 |
| Art of Thought, 44 |
| Asynchronous transfer mode (ATM), 112 , 131 |
| Attachmate Corporation, 121 |
| Attachmate’s Emissary, 121 |
| Authority, 189 |
| Automated storage and retrieval system (ASRS), 214 |
| Automatic Interaction Detector (AID), 99 |
| Avantos ManagePro, 197–98 |
b
| Back-end data server, 124 |
| Back-office data, 166 |
| Baldrige award criteria, 138 |
| Bank of America, 85 , 126 |
| Battelle Memorial Institute, 153 |
| Battelle’s Automated Search Information System (BASIS), 153 |
| BBD&O, 45 |
| Bechtel Corporation, 175 |
| Benchmarking, 196–97 , 213–15 , 310 |
| Bergen-Brunswig, 286 |
-349-
Questia, a part of Gale, Cengage Learning. www.questia.com
Publication information:
Book title: Knowledge Management Systems for Business.
Contributors: Robert J. Thierauf - Author.
Publisher: Quorum Books.
Place of publication: Westport, CT.
Publication year: 1999.
Page number: 349.
This material is protected by copyright and, with the exception of fair use, may not be further copied, distributed or transmitted in any form or by any means.
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