Writing at Work: A Guide to Better Writing in Administration, Business and Management

By Robert Barrass | Go to book overview

10

Finding and using information

We find out many things by personal observation, using our five senses, and constantly relate new observations to our previous experience. Most of our writing in business is based on this store of knowledge. Often if we require further information relating to our work we can ask a colleague for advice, or make use of information stored in company records (for example, in files of correspondence, in minutes of meetings and associated papers, in reports and in specifications). This chapter is about finding and using other sources of information.


Sources of information

Information technology is concerned with electronic methods of cataloguing, communicating, processing, storing, retrieving and publishing information. People speak of the electronic office as a place where there is no need for paper, but much information is still recorded, stored and communicated on paper.


Dictionaries

Dictionaries are available for most languages and for most other subjects. For anyone writing at work, a good dictionary of the English language is an essential reference book. It provides a guide to much more than correct spelling (see page 67), so the spell checker on a computer is not an alternative. For anyone who needs more information than can be included in a desk dictionary, the Oxford English Dictionary is a printed multi-volume work with CD-ROM and on-line versions that provide access from a computer terminal to a database comprising more than 500 000 words.

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Writing at Work: A Guide to Better Writing in Administration, Business and Management
Table of contents

Table of contents

  • Title Page iii
  • Contents v
  • Preface xiii
  • Acknowledgements xv
  • 1 - Writing at Work 1
  • 2 - Do It This Way 8
  • 3 - Write a Better Letter 28
  • 4 - On Form 50
  • 5 - Say It with Words 57
  • 6 - Say It Without Flowers 69
  • 7 - Say It Without Words 81
  • 8 - Something to Report 99
  • 9 - Helping Your Readers 122
  • 10 - Finding and Using Information 133
  • 11 - Just a Minute 144
  • 12 - Talking at Work 151
  • Appendix 1 172
  • Appendix 2 180
  • Appendix 3 185
  • Bibliography 193
  • Index 194
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