I would like to thank everyone who took part in the interviews and focus group discussions for this research study. I also wish to thank the research sponsors and all those who helped to bring this project to a successful completion.
The author and publisher would like to thank the following for permission to reproduce material published elsewhere: Oxford University Press; Butterworth Heinemann; MCB University Press.
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J.W., Bristol University
1 August 1997
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Publication information: Book title: Information Technology, Organisations, and People:Transformations in the UK Retail Financial Services Sector. Contributors: Jeff Watkins - Author. Publisher: Routledge. Place of publication: London. Publication year: 1998. Page number: x.
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