Accountability and Effectiveness Evaluation in Non-Profit Organizations

By James Cutt; Vic Murray | Go to book overview

8

Case studies in performance measurement

1 Capital Mental Health Association

I Introduction

The Capital Mental Health Association (CMHA) is an umbrella organization of 12 psycho-social rehabilitation programmes. For forty years CMHA has been serving persons with mental illness in the Capital Regional District (CRD) on Vancouver Island, BC, Canada. Its mission is:

To enhance and enrich the quality of life of persons with mental illness and to promote their integration in the communities of the capital region, through partnership with the individuals, their family members and the community. 1

CMHA pursues its mission through 12 programmes, 5 vocational, 5 social-recreational, and 2 in the area of supported housing. In Chapter 4, we discussed our preliminary report to the CMHA Executive Director and Board. The experience was interesting and instructive, but not particularly productive. The agency did not find our first attempt persuasive, and we did not succeed in our objective of demonstrating that the development of a performance accountability framework was practically feasible and useful, even essential, to both management and the board for both internal governance and management control and external reporting and fund-raising. We continued to work with the agency and re-established a constructive relationship through the development, from the bottom up, of general reporting standards, and of specific approaches such as programme costing. The relationship progressed to the point where we were encouraged to offer assistance in addressing the very difficult area of performance measurement on the other side of the value-for-money equation—what is achieved by spending these resources. This chapter reports on this part of the research project.

Five of the 12 programmes are illustrated in this abridged version of the larger study of all 12 programmes which, as part of our research project, was completed as a graduate dissertation in 1997 at the University of Victoria. 2 The first two are vocational, the next two social-recreational.

-161-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this book

This book has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this book

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited page

Bookmark this page
Accountability and Effectiveness Evaluation in Non-Profit Organizations
Table of contents

Table of contents

Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen
/ 294

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.