Integrated Facility Environmental Management Approaches: Lessons from Industry for Department of Defense Facilities

By Beth E. Lachman; Frank Camm et al. | Go to book overview

Appendix B
WALT DISNEY WORLD RESORT
ENVIRONMENTAL MANAGEMENT CASE STUDY

This case study is based primarily on interviews of Walt Disney World Resort (WDWR) staff members that took place in fall 1966. Brochures and written information from the Walt Disney Company were also used when applicable. Please note that case studies are snapshots of a particular organization at a particular time and that WDWR's program has continued to evolve since the interviews. Subsequent communications with WDWR have indicated that, while some specific details may have changed, the message is largely the same.

This appendix gives an overview of WDWR and describes its environmental management system (EMS) implementation, including the facility's environmental policies, organizations, accomplishments, and activities. Issues that are most useful for DoD facilities, such as employee motivation, have been given special attention. The appendix ends with a brief conclusion.


CASE STUDY OVERVIEW

The large Walt Disney Company theme park and resort complex in central Florida consists of a diverse set of service and entertainment properties spread over more than 30,500 acres. The more than 50,000 employees serve more than 100,000 visitors each day.1 WDWR's component properties have a large amount of independent

____________________
1
Note that Disney refers to employees as cast members and to visitors as guests.

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