Page:  of 290
 

INDEX
AAA. See American Arbitration
Association
ACAS. See Advisory, Concilitationss.
and Arbitration Service
action research (Trist), 124
active listening, 5
ACTWU. See Amalgamated
Clothing and Textile Workers
Union
AD. See Sweden-Labor Court, 173
ADEA. See Age Discrimination and
Employmetn Act
ADR. See appropriate dispute
resolution
Advisory, Conciliation and
Arbitration Service ( ACAS),
162 - 63, 164, 174 - 75, 176
AFL-CIO, 74
Age Discrimination and
Employment Act (ADEA), 39
agency: and context, 241 - 42, 245 ;
and gender, 238 - 45 ; invisible
elements of, 240 - 41 ; in
negotiation, 238-42; teams in,
240
airline industry, 25, 28, 48 n. 39
air traffic controllers, 25
alternative dispute resolution,
101 n. 23. See also appropriate
dispute resolution
Amadieu, J-F, 165
Amalgamated Clothing and Textile
Workers Union ( ACTWU), 25
ambiguity and justification, 195 -
96
American Airlines, 28
American Arbitration Association,
33, 35, 266 n. 13
American Bar Association, 266n.
13
American Postal Workers Union,
112
appropriate dispute resolution
(ADR), 9, 79, 80, 98 n. 1, 101n.
23; Brown & Root's, 81, 84, 89,
93 -98, 105 n. 53; external, 82 -
84; innovations in, 81-84;
internal, 79-82; non-union,
79-98; shortcomings, 80. See
also arbitration; conflict
management systems; dispute
resolution; dispute resolution
sysytems; mediation; systems
approach
APWU. See American Postal
Workers Union
arbitration, 5, 6 ; advisory, 27 ;
alternatives to, 35- 37 ; and
appeal, 62 ; associations, 33,
35, 58, 64 - 65, 162, 163 ;
awards, 33, 34 ; and Central
Arbitration Committee (CAC),
163, 164; and collective
bargaining, 61 ; court, 21, 165;
compulsory, 28, 29 - 30 ; costs,
62; criticized, 62-63; English,
174; expedited, 36 -37; French,
165; German, 169, 174;
imposed, 83 ; interest, 27-30;
non-union, 39- 40, 54 n. 96,
79-98; pendulum, 174;
protected, 21, railroad, 49 n.
42; role of, 38 -39, 53 n. 79,

-269-

Questia, a part of Gale, Cengage Learning. www.questia.com

Publication Information: Book Title: Workplace Dispute Resolution: Directions for the 21st Century. Contributors: Sandra E. Gleason - editor. Publisher: Michigan State University Press. Place of Publication: East Lansing, MI. Publication Year: 1997. Page Number: 269.
    
This feature allows you to create and manage separate folders for your different research projects. To view markups for a different project, make that project your current project.
This feature allows you to save a link to the publication you are reading or view all the publications you have put on your bookshelf.
This feature allows you to save a link to the page you are reading, which you can later return to from Projects.
This feature allows you to highlight words or phrases on the publication page you are reading.
This feature allows you to save a note you write on the publication page you are reading.
This feature allows you to create a citation to the page you are reading that you can paste into your paper. Highlight a passage to include that passage as a quotation.
This feature allows you to save a reference to a publication you are reading for your bibliography or generate a bibliography you can paste into your paper.
This feature allows you to print the page you are reading, including your notes or highlights (IE users must have "print background colors and image" setting selected.)
This feature allows you to look up words in encyclopedia.
  About Questia Tools
Close Window  
Questia's powerful research tools allow you to highlight, take notes, bookmark and even create instant citations and bibliographies. To use these features and save hours of work, you must create a Questia account.
Need a Questia account?
Sign up for a FREE trial now. Save time, stress and hassle, and get better grades with trusted, online research.

» Click here for our free trial

Already have a Questia account? Login now!
Error
Working...
Printing Preferences
Format for black and white printer: On Off
Print highlights: On Off
Print notes: On Off
Choose one of the options for printing:
Print this page (No Charge)
Print pages to