Organizational Surveys: The Diagnosis and Betterment of Organizations through Their Members

Table of contents

• Organizational Surveys - The Diagnosis and Betterment of Organizations Through Their Members *
• Title Page *
• Contents ix
• Series Foreword xiii
• Foreword xvii
• Preface xxi
• Part I - Introduction: Survey Functions, Tools, and Development 1
• 1 - Functions of Organizational Survey Programs 3
• 2 - Stages of Survey Program Development 11
• 3 - Survey Tools 21
• 4 - Survey Pitfalls and Managerial Questions 35
• Part II - Introduction: Survey Research 55
• 5 - Employee Attitudes and Customer Satisfaction 57
• 6 - Employee Attitudes and Attendance 62
• 7 - Organizational Commitment and Turnover 67
• 8 - Work Attitudes and Unionization Activity 75
• Part III - Introduction: Survey Cases 81
• 9 - Improving Supervisory Recruitment: a 6-Year Study of an Organizational Intervention in a Coal Mine Operation 83
• 10 - Identifying Disparate Needs of Scientists in a Research Institute 95
• 11 - Improving Organizational Communication in a School of Nursing 105
• 12 - Realigning Departmental Practices with Company Polices: a Survey of a Corporate Advertising Agency 116
• 13 - Effecting Management Change: an 11-Year Managerial Survey Project 136
• 14 - Influence of Surveys in Initiating Top Management Action 152
• 15 - Contrasting Use of Surveys in Organizational Development: a 19-Year Project in Two Ski Resorts 161
• 16 - Diagnosing Organizational Unrest: a Study in a Television and Radio Station 185
• 17 - Employee Attitudes Toward Health, Safety, and Environmental Issues: a Decade of Surveys 192
• 18 - Survey Prediction of Worker Reactions to Organizational Changes 201
• 19 - Use of a Survey in Determining Ceo Succession 211
• 20 - A Survey-Driven Supervisory Training Exercise 220
• 21 - The Survey's Role in a Federal Court Case 229
• Appendix A - Technical Documentation: Steps in the Development of the Index of Organizational Reactions (ior) Questionnaire 240
• Appendix B - A Guide to Nondirective Interviewing 243
• Appendix C - An Evening with Leonardo 257
• References 263
• Author Index 269
• Subject Index 273

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