|1||Excellence in Public Relations and Communication Management: A Review of the Theory and Results||1|
|2||Methodology of the Excellence Study||31|
|3||Isolating the Excellence Factor||55|
|4||The Value of Public Relations||90|
|5||Empowerment of the Public Relations Function||140|
|7||Organization of the Communication Function, Relationship to Other Management Functions, and Use of Consulting Firms||262|
|8||Models of Public Relations||306|
|9||The Origins, Management, and Outcomes of Programs for Key Publics||383|
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Publication information: Book title: Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries. Contributors: Larissa A. Grunig - Author, James E. Grunig - Author, David M. Dozier - Author. Publisher: Lawrence Erlbaum Associates. Place of publication: Mahwah, NJ. Publication year: 2002. Page number: vii.
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