Kmart's Ten Deadly Sins: How Incompetence Tainted An American Icon

By Marcia Layton Turner | Go to book overview
6
“Grocery supplier out at Kmart, ” by Karen Dybis, The Detroit News, February 4, 2003
7
“Kmart's ex-grocer files for bankruptcy, ” by Steve Matthews, Bloomberg News, April 2, 2003
8
“Kmart mired in identity crisis, ” by Anne D'Innocenzio, Associated Press, January 23, 2002
9
“Big discounters turn warlike in fight for customers, ” by Anne D'Innocenzio, Associated Press, August 25, 2001
10
“Commentary: Kmart's shopping list for survival, ” by Joann Muller, BusinessWeek, March 25, 2002
11
“Top 25 food retailers, 1999, ” www.producecareers.com, January 21, 2003
12
“Kmart must cut stores, carve niche, ” by Andrea Lillo, Home Textiles Today, January 28, 2002
13
“Kmart facts, ” kmartforever.com, May 6, 2003
14
“Grocery supplier out at Kmart, ” by Karen Dybis, The Detroit News, February 4, 2003
15
“Kmart looks within for CIO, ” compiled by Meredith Levinson, CIO Magazine, July 1, 2002
16
“Kmart to close 326 stores and shed over 30,000 jobs, ” Associated Press, January 14, 2003
17
“Kmart Corp.-History, ” Gale Gale Group Business & Company Resource Center file online, May 6, 2002
18
Kmart's corporate timeline at its web site announced that Kmart had 2,000 stores by 1981, www.kmartcorp.com
19
“Kmart's 20-year identity crisis, ” Knowledge@Wharton www.knowledge. wharton.upenn.edu, January 30, 2002
20
“A study in contrasts, ” by Greg Jacobson, Mass Market Retailers, May 27, 2002
21
“Kmart pins comeback on 'neighborhood' plan, ” by Mike Hudson, The Detroit News, January 26, 2003
22
“What happened at Kmart? Customers knew things were going downhill, ” PlanetFeedback press release, January 25, 2002
23
“Lax Kmart board compounded woes, ” The Detroit News, January 16, 2003
24
“Kmart's new CEO: 'Who is Kmart?'” BusinessWeek Online, March 15, 2002
25
“Schwartz attacked Kmart stores, assaulted rival Wal-Mart, ” by Bill Vlasic et al, The Detroit News, June 23, 2002
26
“Kmart files plan of reorganization, ” Associated Press, January 24, 2003
27
“The internal investigation, ” by John Gallagher, Detroit Free Press, January 25, 2003.

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Kmart's Ten Deadly Sins: How Incompetence Tainted An American Icon
Table of contents

Table of contents

  • Title Page *
  • Contents v
  • Acknowledgments vii
  • Preface ix
  • Discount Retail Timeline xi
  • Introduction 1
  • Notes 11
  • 1 - Brand Mismanagement 13
  • Notes 36
  • 2 - Not Knowing Its Customers 37
  • Notes 58
  • 3 - Underestimating Wal-Mart 61
  • Notes 75
  • 4 - Lousy Locations 77
  • Notes 98
  • 5 - Ignoring Store Appearance 99
  • Notes 120
  • 6 - Technology Aversion 121
  • Notes 142
  • 7 - Supply Chain Disconnect 145
  • Notes 164
  • 8 - Loss of Focus 165
  • Notes 186
  • 9 - Strategy Du Jour 187
  • Notes 204
  • 10 - Repeating the Same Mistakes 205
  • Notes 226
  • Conclusion 227
  • Notes 236
  • Bibliography 237
  • Index 247
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