Kmart's Ten Deadly Sins: How Incompetence Tainted An American Icon

By Marcia Layton Turner | Go to book overview

Bibliography

Altman, Dennis. “Creating an impact.” Kentucky Business Online, www.kybiz.com, March 2000.

Angwin, Julia. “United online posts first profit.” The Wall Street Journal, November 10, 2002.

Armas, Genaro. “Hispanics now outnumber blacks in U.S.” Associated Press, January 21, 2003.

Armas, Genaro. “Attention online shoppers.” CIO Magazine, October 1, 2000.

Beder, Eric. “The future of Kmart (online interview).” Washington postonline.com, January 25, 2002.

Bennett, Jeff. “Tough pro will run Kmart.” Detroit Free Press, March 12, 2002.

Bennett, Jeff. “BlueLight's second-round financing gets green light.” Forbes, August 14, 2000.

Bott, Jennifer. “Redesign may be more modest.” Detroit Free Press, January 25, 2003.

Burrows, Dan. “Kmart's latest plunge: third-quarter losses balloon to $383 million.” Women's Wear Daily, December 24, 2002.

Burton, Jonathan. “Bricks-and-mortar retailers go online.” Cisco Systems, http://business.cisco.com, January/February 2001.

Carr, David, and Edward Cone. “Code Blue.” Baseline Magazine, December 10, 2001.

Chartier, John. “Kmart faces image issues.” CNNMoney, February 23, 2002.

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Kmart's Ten Deadly Sins: How Incompetence Tainted An American Icon
Table of contents

Table of contents

  • Title Page *
  • Contents v
  • Acknowledgments vii
  • Preface ix
  • Discount Retail Timeline xi
  • Introduction 1
  • Notes 11
  • 1 - Brand Mismanagement 13
  • Notes 36
  • 2 - Not Knowing Its Customers 37
  • Notes 58
  • 3 - Underestimating Wal-Mart 61
  • Notes 75
  • 4 - Lousy Locations 77
  • Notes 98
  • 5 - Ignoring Store Appearance 99
  • Notes 120
  • 6 - Technology Aversion 121
  • Notes 142
  • 7 - Supply Chain Disconnect 145
  • Notes 164
  • 8 - Loss of Focus 165
  • Notes 186
  • 9 - Strategy Du Jour 187
  • Notes 204
  • 10 - Repeating the Same Mistakes 205
  • Notes 226
  • Conclusion 227
  • Notes 236
  • Bibliography 237
  • Index 247
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