This chapter explores the relationship between the different forms of ownership of Chinese firms and the implementation of Total Quality Management (TQM). Because some of the literature suggests there is a unique traditional Chinese culture that acts as an impediment to the modernization of management, looking at patterns of change across different contexts of ownership should provide some indication of the “stickiness” of culture. The implementation of TQM is a useful measure of attitudes to change because it involves a radical shift from traditional management philosophy. Pun (2001) suggests that TQM is revolutionary and involves a fundamental, organization-wide change in the way business is conducted. It makes customers a priority and relentlessly pursues improvement. We consider four categories of firm ownership: state-owned enterprises (SOEs), collec-
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Publication information: Book title: Chinese Culture, Organizational Behavior, and International Business Management. Contributors: Ilan Alon - Editor. Publisher: Praeger. Place of publication: Westport, CT. Publication year: 2003. Page number: 223.
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