Skilled Interpersonal Communication: Research, Theory, and Practice

By Owen Hargie; David Dickson | Go to book overview

Figures
2.1 Skill model of interpersonal communication 23
3.1 Facial expressions and emotional states 67
3.2 Types of task and seating arrangements 72
3.3 Seating arrangements and interaction 73
3.4 Office designs communicating power 77
5.1 Types of questioning sequence 124
7.1 Selective perception process 174
7.2 Basic model of listening 177
7.3 Extended model of listening 178
7.4 Obstacles to listening 189
8.1 The '5-Ps' model of explaining 205
9.1 Types of self 224
9.2 The Johari window 245
11.1 Sequential model of the assertion decision-making process 294
11.2 The assertion-affiliation matrix 302
11.3 Four styles of responding 304
11.4 The aggression-assertion matrix 305
12.1 Persuasive communication: process and outcomes 329
12.2 Sequential model of persuasion 334
12.3 Five steps to successful persuasion 335
13.1 The negotiation decision tree 374
13.2 Example of target and resistance points in negotiation 379
14.1 Communication networks 421

-viii-

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Skilled Interpersonal Communication: Research, Theory, and Practice
Table of contents

Table of contents

  • Contents vii
  • Figures viii
  • Boxes ix
  • Preface to the Fourth Edition xi
  • Chapter 1 - Introduction- The Importance of Interpersonal Skills 1
  • Chapter 2 - Interpersonal Communication:A Skill-Based Model 11
  • Chapter 3 - Nonverbal Communication 43
  • Chapter 4 - Rewarding and Reinforcing 81
  • Chapter 5 - Questioning 115
  • Chapter 6 - Reflecting 147
  • Chapter 7 - Listening 169
  • Chapter 8 - Explaining 197
  • Chapter 9 - Self-Disclosure 223
  • Chapter 10 - Set Induction and Closure 259
  • Chapter 1- 1 - Assertiveness 291
  • Chapter 12 - Influence and Persuasion 325
  • Chapter 13 - Negotiating 369
  • Chapter 14 - Groups and Group Interaction 401
  • Chapter 15 - Concluding Comments 439
  • References 443
  • Name Index 509
  • Subject Index 521
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