Skilled Interpersonal Communication: Research, Theory, and Practice

By Owen Hargie; David Dickson | Go to book overview

Boxes
2.1 Mr Topman keeps in touch 12
2.2 Examples of patronising communication with the elderly 29
3.1 Purposes of nonverbal communication 50
3.2 Types of nonverbal communication 56
4.1 Everyday examples of reinforcement 82
4.2 Consequences of behaviour 89
4.3 Types of positive reinforcement 89
4.4 Effects of social rewards and reinforcers 94
4.5 Intrinsic rewards have it 104
5.1 Excerpt from the OJ Simpson trial 119
5.2 Functions of questioning 120
5.3 Orkney satanic abuse crisis 136
5.4 Examples of questioning by lawyers 141
6.1 Strangers on a train: scene I 148
6.2 Strangers on a train: scene II 149
6.3 Functions of reflecting 155
6.4 Jeremy, Rebecca and the party that went wrong 157
6.5 Examples of reflecting feeling 161
7.1 Benefits of effective listening 171
7.2 Functions of listening 173
7.3 Four types of listener 181
7.4 Blocking tactics to listening 191
7.5 Nonverbal signs of listening 194
8.1 Examples of types of explanation 201
8.2 The Socratic technique 202
8.3 Functions of explaining 204
8.4 Ten ways to be dysfluent 211

-ix-

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Skilled Interpersonal Communication: Research, Theory, and Practice
Table of contents

Table of contents

  • Contents vii
  • Figures viii
  • Boxes ix
  • Preface to the Fourth Edition xi
  • Chapter 1 - Introduction- The Importance of Interpersonal Skills 1
  • Chapter 2 - Interpersonal Communication:A Skill-Based Model 11
  • Chapter 3 - Nonverbal Communication 43
  • Chapter 4 - Rewarding and Reinforcing 81
  • Chapter 5 - Questioning 115
  • Chapter 6 - Reflecting 147
  • Chapter 7 - Listening 169
  • Chapter 8 - Explaining 197
  • Chapter 9 - Self-Disclosure 223
  • Chapter 10 - Set Induction and Closure 259
  • Chapter 1- 1 - Assertiveness 291
  • Chapter 12 - Influence and Persuasion 325
  • Chapter 13 - Negotiating 369
  • Chapter 14 - Groups and Group Interaction 401
  • Chapter 15 - Concluding Comments 439
  • References 443
  • Name Index 509
  • Subject Index 521
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