Skilled Interpersonal Communication: Research, Theory, and Practice

By Owen Hargie; David Dickson | Go to book overview

Chapter 10

Set induction and closure

INTRODUCTION

SET INDUCTION AND CLOSURE are the skills we employ to get in to and get out of social encounters. As summarised by Burgoon et al. (1996:340) The first task for conversants is knowing how to start and stop interactions. Some conversations begin and end smoothly and effortlessly, others are difficult, uncomfortable, and problematic.' Firsts and lasts seem to be of special importance for us. This is reflected in the host of words we have to describe these periods-beginning and ending, opening and closing, hello and goodbye, salutation and farewell, arrival and departure, introduction and conclusion, alpha and omega, start and finish, etc. In psychological terms, one of the reasons for this is that we are much more likely to remember that which we encounter first (the primacy effect) and last (the recency effect) in any sequence. Events in between are less clearly recalled. Given that people are more likely to be influenced by what we said or did as they met us and just before they left us, we should give due consideration to how these interactional phases are handled. Not surprisingly, their role in the development and maintenance of relationships has been the subject of serious study for some considerable time (e.g. Roth, 1889).

Greetings and partings are therefore very important parameters within which social interaction takes place. They are structured, formalised sequences during which we have a greater opportunity to make important points or create an effective impact on others. Humans have developed elaborate meeting and leave-taking rituals to mark these occasions, and parents overtly teach their children to engage in appropriate behaviours at both stages ('Say hello…' 'Wave

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Skilled Interpersonal Communication: Research, Theory, and Practice
Table of contents

Table of contents

  • Contents vii
  • Figures viii
  • Boxes ix
  • Preface to the Fourth Edition xi
  • Chapter 1 - Introduction- The Importance of Interpersonal Skills 1
  • Chapter 2 - Interpersonal Communication:A Skill-Based Model 11
  • Chapter 3 - Nonverbal Communication 43
  • Chapter 4 - Rewarding and Reinforcing 81
  • Chapter 5 - Questioning 115
  • Chapter 6 - Reflecting 147
  • Chapter 7 - Listening 169
  • Chapter 8 - Explaining 197
  • Chapter 9 - Self-Disclosure 223
  • Chapter 10 - Set Induction and Closure 259
  • Chapter 1- 1 - Assertiveness 291
  • Chapter 12 - Influence and Persuasion 325
  • Chapter 13 - Negotiating 369
  • Chapter 14 - Groups and Group Interaction 401
  • Chapter 15 - Concluding Comments 439
  • References 443
  • Name Index 509
  • Subject Index 521
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