New Public Management: Current Trends and Future Prospects

By Kate McLaughlin; Stephen P. Osborne et al. | Go to book overview

Index

a
accounting logic 101-6
action research 295-6 , 299-300 , 308-9 , 319-20
Adam Smith, Institute of 9
'agency' model 216 , 229
argumentation theory 17-19
Asia-Pacific Economic Cooperation (APEC) 195 , 205
Aston Group 315

b
Best Value 83 , 149 , 334 ;
definition of 130-1 ;
pilots 134-6
bottom-up reforms 193
build-own-operate (BOO) 218
Bush, George 183
business process re-engineering (BPR) 184 , 193

c
case studies 318-19
citizen-centred service 191
Citizen's Charter 187 , 288
civil service reform 258-60
civil society 86-7 , 348
Clinton, Bill 184
Closer Economic Relations agreement (CER) 205
collaborative advantage 297
collaborative inertia 297
Commonwealth Association for Public Administration and Management (CAPAM) 181
community governance 10 , 12 , 120-1
compulsory competitive tendering (CCT) 131
contestability 190
contingency theory 333-6
contract management 167-8 , 170
contracting out 198
convergence 195
corporatization 198
corruption 236
costing, standard 99
customer service standards 187

d
debt 185
decentralization 169-70 , 174 , 215
deconcentration 215 , 229
democratic state, the 347-8 , 352
democracy 184 , 190
deregulation 183
devolution 185 , 215 , 229
discourse analysis 77-8 , 319

e
efficiency gains 184
e-government 138 , 178-9 , 190
empowerment
equity 143 , 144-53 ;
and efficiency 153-6
ethno-data 318

f
focus groups 320
foreign policy 183
frontline workers 187

g
globalization 42 , 62 , 387-8
Government Performance and Results Act 187

h
health:
public and private provision compared 44-5
health care reform 184

i
information technology (IT) 181 , 182 , 187 , 193 , 212 , 223 , 344
innovation 183 , 189
Institute of Public Administration of Canada 185 , 189
institutional theory 342-3
International Monetary Fund (IMF) 11

j
joined-up government 350

-354-

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