|1 include non-physical forms of hostility and aggression (i.e. this review is not about physical violence at work, but about aggression in various forms);|
|2 do not include the sexual harassment literature as that is comprehensively discussed elsewhere (e.g. Fitzgerald and Shullman, 1993);|
|3 focus on actions that occur between organisational insiders, such as co-workers, supervisors and subordinates;|
|4 cause harm, broadly defined (i.e. physical, psychological, individual, organisational).|
Even within these parameters, we are aware that our survey is not exhaustive of all relevant literature on the American side of the pond; rather, it is exemplary of it.
A secondary intent of this chapter is to facilitate awareness of and communication among the various literatures that speak to hostile workplace interactions. A serious difficulty is that a number of literatures focused on hostile workplace behaviours appear to have developed in
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Publication information: Book title: Bullying and Emotional Abuse in the Workplace: International Perspectives in Research and Practice. Contributors: Ståle Einarsen - Editor, Helge Hoel - Editor, Dieter Zapf - Editor, Cary L. Cooper - Editor. Publisher: Taylor & Francis. Place of publication: London. Publication year: 2003. Page number: 31.
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