Sylvia Webb, founding editor of Aslib's Know How series, is a well-known consultant, author and lecturer in the information management field. Her first book Creating an information service, now in its third edition, has sold in over 40 countries. She has also lectured in management and inter-personal skills; her interest in this field led to this book Personal Development in the Information and Library Profession, also now in its third edition. She has written several other books, all with a practical “how to do”approach. Her most recent research looked at the introduction of knowledge management in legal firms. She has served on a number of government advisory bodies; been regularly involved in professional education and training, and active within the library and information professional associations.
Diana Grimwood-Jones's professional career includes several years experience of academic libraries (where she specialised in the Middle East), and the British Library. She became a consultant in 1992. In that capacity she has worked with a wide range of information staff in the public, private and not-for-profit sectors in the UK and mainland Europe. She is an experienced Distance Learning Materials designer, and has lectured and published widely on professional topics.
The authors would like to thank the following organisations and individuals for their co-operation and contributions and for permission to reproduce material: University of Birmingham; Centre for Information Research at the University of Central England, especially Pete Dalton; Dorothy Faulkner, Richard Taylor and Lauren Bell of Dartington College of Arts; Kathy Roddy of Kathy Roddy Research and Consultancy; Tracy Nolan at the Association of Graduate Researchers; Capita Learning and Development (formerly Industrial Society Learning & Development); Brendan McDonagh and Sophie Helliwell of The Work Foundation; Elspeth Hyams of CILIP; Sheila Corrall of the University of Southampton; Ashridge Management College; BDO Stoy Hayward.
We are also particularly grateful to the following individuals for their willingness to share aspects of their careers and for presenting these as case studies: Monica Anderton, Bob Bater, Monica Blake, J. Eric Davies, Jean Etherton, Michael Everson, Melanie Goody, David Haynes, Michael Oberwarth, and Leonard Will.