Total Quality Management in Education

By Edward Sallis | Go to book overview
Save to active project



'Quality is Free.'

Philip Crosby

In the previous chapters the concept of quality was explored. We need now to see how these can come together in TQM and explain its salient features for any school, college or university contemplating its introduction. This chapter explains the key ideas behind TQM in education, as well as exploring some of the myths about it.

TQM-some misconceptions

Before defining the elements of TQM in education it may be useful to say a few words about what TQM is not. TQM is not an imposition. It cannot be done to you or for you. For TQM to work, an institution must itself want to introduce it. It is not inspection. It is about always trying to do things right first time and every time, rather than occasionally checking if they have gone wrong.

TQM is not about working to someone else's agenda, unless your customers and clients have specified the agenda. It is not something that only senior managers do and then pass their directions down the line. The total in TQM dictates that everything and everybody in the organization is involved in the enterprise of continuous improvement. The management in TQM likewise means everyone, because everyone in the institution, whatever their status, position or role, is the manager of their own responsibilities. This is a difficult idea to put across, and it is the reason why some organizations talk, as Rolls-Royce do, about Total Quality rather than TQM.


Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
Loading One moment ...
Project items
Cite this page

Cited page

Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited page

Bookmark this page
Total Quality Management in Education


Text size Smaller Larger
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

While we understand printed pages are helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We are sorry for any inconvenience.
Full screen
/ 168

matching results for page

Cited passage

Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.

Are you sure you want to delete this highlight?