Total Quality Management in Education

By Edward Sallis | Go to book overview

9

Knowledge

'We know much more than we can tell.'

Michael Polyani, The Tacit Dimension

One of the new ideas behind improving quality is the systematic management of knowledge. Knowledge management is a response to the explosion in information and the realization that knowledge is, together with quality, a key driver behind organizational success. The problem is not how to find information, but to be able to successfully manage it. As we have seen in Chapter 4, knowledge management was a theme of W Edwards Deming in his last book, The New Economics (1974). Deming believed that all organizations should understand their knowledge sources, manage on the basis of rational data and make decisions based on all the available information.


What is knowledge management?

Knowledge management is a subject that is still in its infancy and one where there is a considerable element of novelty. Nevertheless, interest in it is expanding at an enormous rate. Until fairly recently the term knowledge management had a comparatively narrow definition. When first used in the 1980s it was limited to describing artificial intelligence and the processes associated with the application of computing. By the time it started to be used in management literature in the early 1990s it had taken on a broader perspective, although with little real consensus about its meaning. This is still somewhat true, although there is now far more clarity and focus over its meaning.

The term knowledge management is applied to everything from the application of new technology to the much broader endeavours of trying

-79-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this book

This book has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this book

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited page

Bookmark this page
Total Quality Management in Education
Table of contents

Table of contents

  • Title Page i
  • Contents iii
  • The Author v
  • Preface vi
  • 1 - Basics 1
  • 2 - Quality 11
  • 3 - Tqm 23
  • 4 - Gurus 33
  • 5 - Kitemarks 49
  • 6 - Organization 57
  • 7 - Leadership 65
  • 8 - Teamwork 71
  • 9 - Knowledge 79
  • 10 - Tools 91
  • 11 - Benchmarking 101
  • 12 - Measurement 109
  • 13 - Budgeting 115
  • 14 - Strategy 121
  • 15 - Framework 137
  • 16 - Self-Assessment 147
  • Bibliography 161
  • Index 167
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen
/ 168

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.