Total Quality Management in Education

By Edward Sallis | Go to book overview
Save to active project

12

Measurement

'Measures of productivity are like statistics on accident: they tell you all about the number of accidents in the home, on the road, and at the workplace, but they do not tell you how to reduce the frequency of accidents.'

W Edwards Deming, Out of the Crisis

One of the reasons for developing quality improvement processes is to build a successful school and in turn to provide students with the greatest possible degree of success. As a mission statement this is something that we can all subscribe to, but the issue is how can we best do this? What factors make a successful educational institution and how might these factors be linked to measurable indicators of success? The idea of performance measurement here is crucial because it is through measurement that we are able to analyse the effectiveness of quality improvement processes and through measurement that we are able to demonstrate our institution's accountability for the use of public resources.


Why measure educational quality?

Performance measurement and quality monitoring are crucial themes in the literature of total quality management, going to the heart of the original work of Walter Stewhart and W Edwards Deming. Their groundbreaking notions of using statistical process control tools to measure and then to eliminate variability in manufacturing processes and outputs have been adapted and applied in social contexts. They are powerful tools and can have a major impact on leveraging up quality.

However, it is crucial that the control of these measurement tools is in the hands of the practitioners, and preferably developed by them. They should not be forced on them by outside agencies. What quality measure-

-109-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
Loading One moment ...
Project items
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited page

Bookmark this page
Total Quality Management in Education
Settings

Settings

Typeface
Text size Smaller Larger
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

While we understand printed pages are helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We are sorry for any inconvenience.
Full screen
/ 168

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.

Are you sure you want to delete this highlight?