Skills of Workplace Communication: A Handbook for TandD Specialists and Their Organizations

By Richard P. Picardi | Go to book overview
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4
Removing Internal
Causes of Business
Communication Flaws

Business communicators often set sail in a sinking ship. This is because they have internal flaws of thought. These flaws or barriers can scuttle communication. When real communication stops, change cannot occur. There are six major areas of flawed thinking that can stop the flow of communication: ethnocentrism, gender, sexual orientation, ageism, physical and emotional constitution, and lookism and economic status.


COMMUNICATING IN THE MULTICULTURAL
AND GLOBAL WORKPLACE

When we think we are the center of the universe, just as the sun is at the center of our solar system, we are considered to be very self-absorbed. We are also victims of solipsism, the theory that only the self exists or can be proven to exist. When we act as though this were in fact true, most sensible people will rightly think we have achieved a level of human vanity worthy of satire.

When we think our own ethnic group or culture is at the center of the universe, superior to all others, we invite the same level of scorn and ridicule. We have become victims of ethnocentrism. This is the belief that one's group or country's way of acting, speaking, dressing, or conducting business is the right way, the best way, and the only way. But there may be even more fundamental differences at work.

-27-

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Skills of Workplace Communication: A Handbook for TandD Specialists and Their Organizations
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