Writing and Revising
Negative News Memos
|1.||Be even more reader-based than you seek to be when delivering neutral or positive news. Look at the request through the eyes of the sender. From the sender's standpoint no request is foolish. All effective communicators are audience- or reader-based, but successful managers are especially sensitive to the needs and feelings of their audience-staffs.|
|2.||It may not be the easiest way, but the best way to deliver bad news is face to face. People receiving bad news are going to have some strong needs. They want the chance to express their negative|
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Publication information: Book title: Skills of Workplace Communication: A Handbook for TandD Specialists and Their Organizations. Contributors: Richard P. Picardi - Author. Publisher: Quorum Books. Place of publication: Westport, CT. Publication year: 2001. Page number: 153.
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