14In many ways letters tell even more about us personally and professionally than do memos. By their very nature they travel far outside our
workplace and reveal much about our temperament and expertise. The
form and expression we use in our letters can often predict their success
or failure in reaching the goals we set for them.Like memos, letters are sent through three channels: hard copy, fax,
and e-mail. They are almost always external, horizontal communications sent out to customers, suppliers, government agencies, and the
general public.Like memos, letters must sometimes convey neutral or good news
and other times negative or bad news. This chapter will demonstrate
how to write and revise a variety of neutral to positive letters. These
will include typical request/reply as well as persuasive letters for the
Writing and Revising
Neutral or Positive
|1. ||Information and action|
|3. ||Claims and adjustments|
|4. ||Special situations|
Unlike memos, letters are more formal in style and tone. Like all
effective communication, however, their goal is always to be courteous
and positive in tone.
Questia, a part of Gale, Cengage Learning. www.questia.com
Book title: Skills of Workplace Communication: A Handbook for TandD Specialists and Their Organizations.
Contributors: Richard P. Picardi - Author.
Publisher: Quorum Books.
Place of publication: Westport, CT.
Publication year: 2001.
Page number: 167.
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