Emotions at Work: Theory, Research, and Applications in Management

By Roy L. Payne; Cary L. Cooper | Go to book overview

Chapter 10
Helping individuals manage
emotional responses

Rose Evison

Consultant, Pitlochry, Scotland

This chapter explores the ways individuals can manage emotional responses in their work situations, for the benefit of themselves and their organization. Strategies reviewed are those which can be awarely learned, and hence developed on and off the job. The development context is the organization, with interventions for facilitating individual learning, set within organizational development. The objectives for managing emotional responses are the production and enhancement of emotional states associated with optimizing performance, and minimizing emotional states associated with performance decrements or health hazards. The emphasis is on normal individuals in their everyday work situations. This approach considers managing emotions as embedded in tasks and performance, and integral to all work situations.

I write this chapter as an occupational and counselling psychologist with 25 years experience as an independent consultant in people development. Client organizations have included heavy industry, retail, financial, IT, local government, and helping professionals. Groups and individuals have varied from senior managers to clerks. For the past 15 years, I have integrated managing emotional responses into people-development programmes. When drawing on this experience, I use the word “participants” to describe people on my worksite programmes.

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