| Foreword | xi | |
| Preface | xvii | |
| 1 | ACCELERATING PERFORMANCE THROUGH QUALITY | 1 |
| Performance Improvement: Drivers and Challenges | 1 | |
| Partial Responses | 3 | |
| Comprehensive Responses and Their Results | 5 | |
| Concepts Required for Managing Quality | 7 | |
| A Model for Managing Quality | 9 | |
| Integrating the Modules for Results | 25 | |
| Comparisons with Other Organizational Performance Assessment Models | 25 | |
| The Need for a Road Map | 25 | |
| Highlights of Chapter 1 | 28 | |
| References | 29 | |
| 2 | A ROAD MAP FOR ACCELERATING PERFORMANCE | 33 |
| Introduction | 33 | |
| On Juran's Road to Total Quality Management | 34 | |
| The Decide Phase | 35 | |
| The Prepare Phase | 35 | |
| The Start Phase | 36 | |
| The Expand Phase | 36 | |
| The Integrate Phase | 37 | |
| Detailing the Decide Phase | 38 | |
| Assessing Quality Status | 39 |
-viii-
Questia, a part of Gale, Cengage Learning. www.questia.com
Publication information:
Book title: Implementing Juran's Road Map for Quality Leadership: Benchmarks and Results.
Contributors: Al Endres - Author.
Publisher: Wiley.
Place of publication: New York.
Publication year: 2000.
Page number: viii.
This material is protected by copyright and, with the exception of fair use, may not be further copied, distributed or transmitted in any form or by any means.
One moment ...
- Georgia
- Arial
- Times New Roman
- Verdana
- Courier/monospaced
Reset