Following this page are three typical examples of performance documentation and one job description. If you do not have examples of your own performance-related writing, you can use these samples for practice.
Janice Jordan works in the Customer Service Department of an insurance company. She was hired two years ago as a Representative I. Six months ago she was promoted to Representative II. Below is her first Progress Report since she started working in the new position.
PROGRESS REPORT: Janice Jordan
Janice is always courteous to her co-workers and supervisors. Her attitude toward extra work is always enthusiastic. She has good rapport with customers.
Since Janice began her new job, we have seen her personality blossom into a very warm and sociable person.
Janice is usually a strong contributor in weekly staff meetings. Occasionally Janice makes jokes in the meetings that others find inappropriate and disruptive.
Janice has been a big part of the team since Marge and Jerry left. Her skill and technical knowledge make her capable of handling most of the difficult situations that occur. Janice is a very valued asset to the office.
Janice can grasp new instructions with ease and needs little supervision with the tasks that have been currently assigned to her. Janice will seek assistance when faced with a new procedure.
Janice has superb attention to detail and excellent follow-through on her work. She never leaves her work for someone else to complete.
Janice is always at her desk on time and comes to work every day.
Questia, a part of Gale, Cengage Learning. www.questia.com
Publication information: Book title: Writing Performance Reviews: A Write It Well Guide; How to Write Performance Objectives, Reviews, Appraisals, and Other Performance Documentation That Is Clear, Descriptive, Objective, and Acceptable in Today's Workplace. Edition: 2nd. Contributors: Natasha Terk - Author. Publisher: Write It Well. Place of publication: Oakland, CA. Publication year: 2009. Page number: 106.
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