The Secrets of Building a Five-Star
Customer Service Organization
and Micah Solomon
Foreword by Horst Schulze
American Management Association
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Book title: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.
Contributors: Leonardo Inghilleri - Author, Micah Solomon - Author.
Publisher: American Management Association.
Place of publication: New York.
Publication year: 2010.
Page number: iii.
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