The E-Policy Handbook: Rules and Best Practices to Safely Manage Your Company's E-Mail, Blogs, Social Networking, and Other Electronic Communication Tools

Table of contents

• The E-Policy Handbook i
• Title Page iii
• Contents vii
• Acknowledgments xi
• Part One - Electronic Business Communication Rules 1
• Chapter 1 - Why Every Organization Needs Electronic Rules and Policies Based on Best Practices 3
• Part Two - E-Mail Rules 11
• Chapter 2 - Legal Risks and Rules E-Mail Creates Discoverable Evidence 13
• Chapter 3 - Record Retention Risks and Rules Courts and Regulators Take Seriously the Production 2014and Destruction2014of Electronic Evidence 20
• Chapter 4 - Regulatory Risks and Rules Government and Industry Watchdogs Guard Content and Records 28
• Chapter 5 - Archiving Rules, Tools, and Best Practices 34
• Part Three - Privacy, Confidentiality, and Data Security Rules 47
• Chapter 6 - Online Privacy Risks, Rights, and Rules 49
• Chapter 7 - Confidential Messaging Rules and Tools 56
• Chapter 8 - Data Security Risks and Rules 71
• Part Four - Content Personal Use, and Netiquette Rules 77
• Chapter 9 - Content and Personal Use Risks and Rules 79
• Chapter 10 - Netiquette Rules 85
• Part Five - Instant Messaging Rules 91
• Chapter 11 - Im is Turbocharged E-Mail All the Risks, Rules, and Regulations Apply1 93
• Chapter 12 - Im Management Rules and Tools 100
• Part Six - Internet Rules: Web, Blog, Social Networking, and Video Site Risks, Rules, Policies, and Best Practices 107
• Chapter 13 - Internet Risks and Rules 109
• Chapter 14 - Blog Rules1 114
• Chapter 15 - Blog Risks 118
• Chapter 16 - Blog Policies and Best Practices 124
• Chapter 17 - Social Networking and Video Site Risks and Rules 133
• Part Seven - Software Rules 141
• Chapter 18 - Software Risks, Rules, Policies and Best Practices 143
• Part Eight - Cell Phone and Texting Rules 153
• Chapter 19 - Cell Phone and Text Messaging Risks, Rules, Policies, and Best Practices 155
• Part Nine: Monitoring and Compliance Rules - Minimize Risks2014and Maximize Compliance2014 with Training, Discipline, and Monitoring 171
• Chapter 20 - Employee Education Policies and Best Practices 173
• Chapter 21 - Disciplinary Rules, Policies, and Best Practices 181
• Chapter 22 - Monitoring Rules and Tools 184
• Part Te - User Rules 193
• Chapter 23 - How to Communicate Online Without Getting Fired Ten Tips for Employees Who Want to Protect Their Privacy2014and Keep Their Jobs 195
• Chapter 24 - Q0026a: Answers to Employees2019 Most Commonly Asked E-Policy and Privacy Questions 205
• Part Eleven - Electronic Writing Rules 215
• Chapter 25 - E-Policy 101: How to Draft Effective E-Policies for Your Organization 217
• Chapter 26 - Establishing Electronic Writing Style Policies for Employees 222
• Appendix A - Fifty-Seven E-Policy Rules to Help Keep Your Organization in Business ... and Out of Court 233
• Appendix B - E-Policy Dos and Don2019ts Best Practices to Help Minimize Risks and Maximize Compliance 240
• Appendix C - Sample Electronic Business Communication Policies 247
• Appendix D - Glossary of Electronic Business Communication, Legal, and Technology Terms 273
• Appendix E - Resources and Expert Sources 284
• Notes 287
• Index 311
• About the Author 323

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