A Practical Approach to Improving
Lucy Gaster and Amanda Squires
with John Crawley, Michael Greenwood,
Tessa Harding, Carol Hayden and Pat Scrutton
Open University Press
Questia, a part of Gale, Cengage Learning. www.questia.com
Publication information: Book title: Providing Quality in the Public Sector: A Practical Approach to Improving Public Services. Contributors: Lucy Gaster - Author, Amanda Squires - Author, John Crawley - Author, Michael Greenwood - Author, Tessa Harding - Author, Carol Hayden - Author, Pat Scrutton - Author. Publisher: Open University Press. Place of publication: Philadelphia. Publication year: 2003. Page number: iii.
This material is protected by copyright and, with the exception of fair use, may not be further copied, distributed or transmitted in any form or by any means.