Leadership Capacity for Lasting School Improvement

By Linda Lambert | Go to book overview

APPENDIX F
Problem Resolution Policy for the
Saratoga Union School District
The Saratoga Union School District recognizes that parents, teachers, staff, and administrators share the purpose of educating students to their fullest potential, engaging their hearts and minds in learning, and that effective communication is an integral part of fulfilling that purpose. We further recognize that problems that are not resolved have a harmful effect on the learning community. Therefore, the Board of Trustees supports positive resolution of any concerns and encourages all parties involved to resolve these problems with the person(s) concerned. The procedures and process below are designed to accomplish this goal.The Board of Trustees encourages positive, constructive suggestions that aid in our commitment to our purpose and vision.
Problem Resolution Procedure
Concerned parties are strongly encouraged to address issues of concern through the problem resolution process described below. It is assumed that parties enter this process in good faith and with a commitment to resolve, rather than prolong, the concern. The following procedures will enable the process to proceed successfully
Concerned school personnel shall respond to a call for an appointment as soon as possible, but at least within five working days.
Conferences should be by appointment and at a time that will not interrupt professional or instructional activities.
Participants in the process may include parents, students, staff, administrators and board members. Parents and teachers are encouraged to include students, as appropriate.
The person bringing the problem to the attention of school or district personnel will be known as the [Initiator]; the school or district person to whom the problem is addressed will be known as the [Responder.]
Either the Initiator or the Responder may request (by mutual consent) that a third person, a mediator, be present to assist with the facilitation of the process.
Training in the process will be provided to all members of the school community
If resolution is not obtained through the problem resolution process, appeal may be

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