Questia, a part of Gale, Cengage Learning. www.questia.com
Publication information: Book title: 101 Ways to Really Satisfy Your Customers. Contributors: Andrew Griffiths - Author. Publisher: Allen & Unwin. Place of publication: St. Leonards, N.S.W.. Publication year: 2006. Page number: iii.
This material is protected by copyright and, with the exception of fair use, may not be further copied, distributed or transmitted in any form or by any means.